Customer Success Manager

Customer & Community
- Full-time
- Sydney, AU
- Remote friendly

**Drive success for enterprise customers**:
**Relevance AI** is reimagining the data people use. Our platform enables better decision-making and insights by taking all data into account, both structured and **unstructured**. We transform what is today a manual, labour-intensive and inefficient process into a collaborative, automated and measurably impactful process. We’re built for and loved by people in business and data teams who want to get the most from their treasure trove of data.

We’re a close and collaborative team from different expertise and walks of life. We’ve got a big vision and a clear plan on how to get there. We’re looking for someone like you to help us get there.

*** Why is Relevance the next success story?**:

- We're **backed by Insight Partners** as one of their earliest investments on record.
- We're **growing rapidly** finding customers in older enterprises and newer start-ups.
- We've got a **talented team** with each person an expert in their craft.
- We've identified a gap in the market that we're uniquely positioned to solve.

***Why join Relevance?**:

- ✨**Have a big impact, every day**. You'll influence the product and our customers with everything you do.
- **Be part of a memorable journey**. We have a big vision for where we want to take Relevance and we want to make sure along the way you build memories for a lifetime.
- **Hybrid work life**. Our HQ is in Sydney with a beautiful harbour view where we want to grow and nurture our team but that doesn’t mean every day.

***Okay, we've got you interested. What's the role?**:
We are looking for a **Customer Success Manager **to work with our clients (post-sales) and our customer facing data scientists, enabling customers to solve unstructured data problems with our cutting-edge platform. You'll work directly with clients to understand their business needs and take end to end ownership of the overall engagement, ensuring value creation, client success and adoption of the Relevance AI platform.

*** Your Responsibilities**:

- Enabling and Training Users - Conduct enablement sessions to provide hands on training of the Relevance AI platform, representing Relevance AI to various personas from data teams, lines of business to C-level executives.
- Becoming a Strategic Advisor - Establish a trusted advisor relationship with each assigned customer and drive continued value of Relevance AI.
- Identify Problems - Understand the client’s needs, working with them to illustrate and integrate Relevance AI to generate real business value for them.
- Active Account Management - Create success plans for portfolio of accounts and proactively work with customers to establish and achieve critical goals
- Driving Advocacy - Build deep relationships with key customer stakeholders to inform engagement strategy and create ‘Relevance AI Advocates’
- Building & Fostering Strong Relationships - Be the strategic interface between the customer and internal departments by developing deep relationship with customers, sponsors, and key stakeholders by increasing adoption, ensuring retention, and long-term success
- Supporting Account Expansion - Partnering with Sales Leaders to provide insights on customer health - focusing on adoption and retention strategies, identifying new business opportunities
- Drive Our Roadmap - Collaborate with the engineering team to bring your customer learnings to inform the direction of future product feature development.
- Get Out There - Present at conferences and help create content and marketing material to help customers understand the value of Relevance AI.

*** What are we looking for?**:

- 3+ years of work experience with data and analytics used specifically for strategic business decisions.
- Proven customer facing experience. Credible customer presence, capable of stepping into a trusted advisor role.
- Strategic orientation and generalist business acumen across functions and verticals. Experience in consulting is a plus.
- Excellent communication and presentation skills with keen attention to detail. Strong orientation towards teaching and enablement. Ability to make data and analytics approachable, engaging, and fun in a virtual environment.
- Reliable and accountable, delighting customers with above-and-beyond follow-through. Proactive, taking the initiative to get things done on behalf of clients.
- Attention to detail, strong organisational skills, and an absolute focus on quality of work. Exceptional analytical and problem-solving skills, with a commitment to process improvement. Including the ability to figure out how things should work.
- A strong entrepreneurial spirit and a passion for excellence. You are excited about the massive opportunity helping enterprise customers make sense of unstructured data, often for the first time.

**Remote restrictions**:

- Workday must overlap by at least 5 hours with Sydney NSW, Australi