Scheduler

5 days ago

Toowoomba, Australia Dovida Full time

**ABOUT US**

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

**About this opportunity**

As the Scheduler, you will play a crucial role in ensuring our clients receive the care they need by efficiently rostering our team of casual caregivers. You will be responsible for managing a fortnightly roster while maintaining and adjusting it daily to meet the evolving needs of our clients and caregivers. This role requires excellent organisational skills, attention to detail, and strong communication to coordinate with both staff and clients effectively.

**Why Join Us?**
- This is an onsite position located conveniently in the heart of Toowoomba City
- Full Time permanent role, 38 hour week, Monday to Friday
- Competitive Salary + Super
- A great opportunity to develop and grow your skills with a supportive team surrounding you with paid and voluntary social events run by the Social Committee.
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- Annual Appreciation Day
- Access to our Employee Assistance Program

**Key Responsibilities**:

- Coordinate Client services and caregiver schedules using our Relationship Management System (RMS) to ensure that all clients receive the services that they have requested and are matched with a compatible caregiver
- Provide Phone Support to Client Services and Administration team and be the voice of the company and the first point of contact for Caregivers and Clients
- Support the Administration Team to meet operational goals and activities

**About you**:

- Experience in Aged Care, scheduling or rostering, or an understanding of the SCHADS Award are ideal
- Be personable, approachable, reliable with strong communication and problem-solving skills
- Proficient in computer use, including standard office software such as the MS Office Suite and general admin skills are essential

**Australian work rights**

Applicants must have permanent right to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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