Customer Solutions Consultant

2 weeks ago

Melbourne, Australia Red Energy Full time

**Customer Solutions Consultant**
Exciting times are head as we are growing our Customer Solutions Team

As part of the Customer Solutions team, you will be the first point of contact for all of our customers who call into our contact centre, meaning the types of calls they get in a day are varied - There is never a dull moment

**You will need**:

- Customer service experience
- The ability to think critically and analyse specific situations
- A strong customer focus and great communication skills
- Negotiation skills when liaising with various stakeholders
- A willingness to learn, develop and self motivate

We're offering full time permanent opportunities to join our award-winning Customer Service Team works on a rotating roster between the hours of 8:00am - 8:30pm Monday to Friday, and currently 1 in 4 Saturdays between 9:00am - 5:30pm with a day of during that week.

**The Perks**:

- Benefit from our 6 weeks training with our fantastic learning and development team
- Flexibility to work from our hybrid model
- Potential to earn a KPI based bonus every six months, on top of your yearly salary
- 6 monthly salary review
- The option to purchase an additional 4 weeks of leave.That’s up to 8 weeks per year
- Highly driven values based company that looks after its people and where diversity is openly celebrated

**About Us**:
We are passionate about providing award-winning customer service to over a million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned and operated which our customers love us for. We continue to win award after award for our service to our customers - 13 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers to be precise

Job Reference: RED00101233

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