Casual Support Worker

Position Description

SUPPORT WORKER

POSITION OVERVIEW

**Position Title **Support Worker

**Work type **Casual

**Department **Client Services

**Location **Metropolitan Adelaide

**Reports to **Management team

**Direct reports **Nil

**Date of Review **9/2/2021

**About Help at Home **Help at Home are located in Maylands, South Australia, and provide a

**Inc **variety of support including self-care and community access services to people with a disability and the aged in the community.

**Our purpose **To provide personalised and professional services to assist clients to maintain their independence and achieve their goals.

To achieve this by listening to our clients and supporting and foster the implementation of the Help at Home’s Mission Statement.

**Special conditions ** **Hours of work are over a seven-day roster**
- Access to licensed, registered vehicle with comprehensive or third
- party property insurance.

The following current documentation is required and will be renewed at the employee’s expense:

- Screening clearances as specified by the NDIS
- Senior First Aid certificate
- Driver’s licence
- Manual handling certificate
- NDIS Code of Conduct (workers) certificate

KEY AREAS OF RESPONSIBILITY AND TASKS

**Client Support ** **Provide support to clients as directed by Help at Home staff, in accordance with Clients’ needs and requests and/or as outlined by the funding contract.**
- Support and assist Clients with personal care, domestic support, including washing, meal preparation and shopping support when required.
- Communicate with clients in a sensitive and caring manner.
- Provide companionship and emotional support to the client as required.
- Escort the client on private or public transport as required.
- Report any unusual occurrences or areas of concern to a Coordinator.
- Maintain Duty of Care to Clients at all times.

Position Description

SUPPORT WORKER

CAPABILITIES AND BEHAVIOURS

**Teamwork ** **Develops and maintains productive relationships with peers and organisational teams.**
- Attends and actively participates in team meetings, sharing ideas and contributing to discussions.

**Achievement Drive ** **Self-motivated and able to work autonomously.**
- Committed to achieving and maintaining high quality output.
- Committed to meeting deadlines with competing priorities and demanding timeframes.

**Continuous ** **Regularly reviews own work practices to identify areas for improvement.**

**Improvement**

**Flexibility and ** **Adapts positively to changes in the environment and work demands.**

**adaptability ** **Demonstrates flexibility in thinking.**
- Shows flexibility in coping with multiple and changing priorities.

**Communication ** **Uses high level verbal and written communication skills.**
- Keeps accurate and complete records in accordance with HAHs policies and procedures.
- Communicates in a manner that is consistent with HAHs values.

**Relationship Building ** **Respectfully interacts with people from diverse backgrounds and experiences.**
- Focuses on establishing and maintaining productive working relationships with key groups to ensure collaborative work practices.

**Financial ** **Adheres to all financial processes and policies.**

**Work, Health & Safety ** **Complies with legislation and HAH’s WHS procedures and practices to maintain the health and safety of self and others.**
- Participates in WHS related training, briefings and updates as required.
- Actively takes responsibility for a safe working environment, reporting all incidents, near misses or any unsafe working practices.

EXPERIENCE AND QUALIFICATIONS

**Essential ** **An understanding of privacy and confidentiality requirements in Client care**
- Well-developed written and verbal communication skills
- Possessing a caring approach with empathy for a range of Clients
- Demonstrated reliability and trustworthiness.
- Ability to show patience and understanding of Clients/carers needs.
- Having a flexible approach to hours of work
- Strong abilities to use initiative appropriately, work independently or as instructed

**Desirable ** **Previous experience working in an aged/disability or welfare role**

**Qualifications ** **Certificate III in Individual Support (Disability, Aged, Home and**

Community or equivalent)
- Essential requirement for undertaking an NDIS Personal Care Support Worker role.

**Job Type**: Casual

**Salary**: $38.00 - $72.00 per hour

**Benefits**:

- Salary packaging

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Flexible hours
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

COVID-19 considerations:
Masks & Gloves compulsory at all shifts and are provided by organisation. Extra PPE provided if Client has COVID. SW must be fully vaccinated with 3 COVID vaccinations. Questions asked of clients before each shift started.

Ability to commute/relocate:

- Adelaide CBD SA: Reliably commute or planning to relocate before starti