Service Delivery Lead

If you could create the best digital bank in Australia, what would it look like? And how would it make life easier for customers?

We’re wondering the same thing.

**We built it. We launched it. Now, we run**

Twelve months ago, we started with an idea: to disrupt the industry with a beautiful, brilliant banking solution designed specifically for small businesses and everyday Aussies. We added some curiosity and bravery. And we built a team of legends.

We’ve now launched the Bank, but it isn’t static. This is a journey that’s only getting started. Everything will be shaped by our customers, as we use insights to guide what features and functions, we build next.

**We need industry stirrer-uppers**

You know: non-conformers. Those who are compelled to do something different. Who care enough about the customer to ask the big questions no one else will. Who want to know what if. What if we tweaked this, or toggled that. You zig when everyone else zags, disagree without being disagreeable, and love the rush of starting something new.

**Specifically, a Service Delivery Lead not boxed in by job title**
- Multiple opportunities available, both permanent and contract* _

In this role, you will be responsible for the end-to-end design and build for a specific new feature that will be assigned to you for our new Banking app. This will involve gathering business requirements, liaising between different stakeholders, writing user stories, running ceremonies as well as managing dependencies, risks and issues across different tasks. Your daily responsibilities could include;
- Writing the user stories and tasks for a feature and runs ceremonies such as feature kick-off, daily standups and showcase
- Working with change owners to gather requirements, facilitate workshops, document key processes, etc
- The iterative development of user / customer tasks, interaction and interfaces to meet user / customer requirements, considering the whole user / customer experience
- Evaluation of systems, products or services, to assure that the stakeholder and organisational requirements have been met, required practice has been followed, and systems in use continue to meet organisational and user / customer need
- The planning and implementation of organisation-wide processes and procedures for the management of risk to the success or integrity of the business

**What matters**
- Demonstratable experience in a Business Analysis/Functional Consultant/Product Owner role
- Strong analytical skills, with the ability to simplify complex concepts Experience working in digital-first, SaaS-based and highly agile delivery environments
- Previous experience in a start-up or fintech environment would be desirable
- Strong interpersonal, collaborative, & relationship management skills; an ability to interact at multiple levels
- Strong problem-solving abilities
- Proven experience in requirements elicitation and prioritisation, documentation & traceability using a variety of tools

**Imagine the lovechild of a fintech startup and a big four**

Agile and hands on meets established and fully resourced. That’s kind of who AMP Bank is.

We’ve just built a whole new, digital business from the ground up. We freed ourselves from legacy systems and ways, to build a brand-new bank. Only we’ve done it with the backing of the award-winning tech that fuelled Starling Bank’s success in the UK, and the financial muscle of AMP’s 175-year heritage.

But what we’ve built isn’t static - it’s living, evolving, and shaped by our customers. Every piece of feedback, every idea will push it forward, guiding what we build next to create something truly special.

**Take that. Add you. Shape who we become.**

Right now, we’re taking the best of AMP’s current culture, borrowing from successful neobank cultures and creating something entirely new. So, there are still a lot of unknowns. But you’ll be part of the original squad, setting the tone for who we become.

A lot of it will be trial and error and making mistakes, so you need to be comfortable with things not always going to plan. We are.

And we’re 110% in this together. So, you won’t go it alone, but you will be called to muck in and play your part. This is no place to hide. We want your ideas to be heard and celebrated. It’s about moving fast, working together and being transparent in everything we do.

This is how we’ll make AMP Bank happen.

**It’s all of the fun, with none of the financial risk**

This is your greenlight to take a sledgehammer to traditional banking and build a meaningful digital business from scratch. One that’s so simple, smart and savvy, people write songs about it. Only, instead of the sleepless nights and cashflow worries that come with the startup phase, you’ll have the tools, money, team and salary of a fully-fledged business. It’s all of the fun of a startup, with none of the personal risk.

**So, roll up your sleeves. There’s work to be done.**

Sure, it’s going to be a fast, furious, ch