Service Delivery Lead

2 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $198,720 - $234,540
Job Title: Service Delivery Lead

Your role is to oversee the day-to-day operations of our service experience centre, ensuring that every customer interaction meets high standards of quality and satisfaction.

Key Responsibilities:
  • Exceptional Customer Experience: Create seamless, personalized experiences for customers across all touchpoints.
  • Strategic Leadership: Develop and implement plans to increase customer loyalty and retention, driving business growth through customer-centric initiatives.
  • Data Analysis: Utilize customer insights and data-driven decision making to inform business strategies and drive customer-focused programs.
  • Team Management: Lead and manage a team of professionals, providing guidance, coaching, and opportunities for growth and development.
About You:
  • Proven leadership skills with experience managing teams internally and externally.
  • Strong analytical skills and attention to detail, with excellent communication and interpersonal abilities.
  • Collaborative engagement style with a customer-centric approach.

Talentify values diversity and inclusion, and we are committed to creating an environment where everyone feels valued and respected. We welcome applications from qualified candidates without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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