IT Service Delivery Lead
1 day ago
This role provides the opportunity to shape and deliver key IT service management processes for a major digital health initiative.
You will lead the establishment and management of SDPR platform's service portfolio, ensuring services deliver measurable value to the business. You will also drive the operational integration of ServiceNow for SDPR hosting to support multiple healthcare entities.
Key responsibilities include developing and refining IT service management processes across their lifecycle, ensuring continuous improvement, and facilitating the transition of SDPR delivery into live operations, embedding best practice service support frameworks.
As an Operational Service Manager, you will collaborate with stakeholders across metropolitan, regional, and remote NSW to ensure services align with local and statewide needs.
The ideal candidate will bring extensive experience in service management within a large, complex ICT environment, with deep expertise in ITIL disciplines across Service Strategy, Transition, Operation, and Continuous Improvement.
The successful candidate will hold relevant qualifications in IT Service Management or have equivalent hands-on experience and be able to confidently engage with senior stakeholders to navigate competing priorities and ensure service value is realised across diverse healthcare settings.
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