Customer Service Officer

3 days ago

Surrey Hills, Australia ONCALL Group Australia Full time

2/660 Canterbury Road, Surrey Hills, VIC, Australia, 3127
Full time

Our mission is to Delivery Peace of Mind, improving lives in an inclusive, connected way. We stand for human rights, a Zero Tolerance approach to harm, abuse and neglect, child safety and promoting independence. We attract and retain the best people because each person we support deserves the best.

ONCALL is currently looking for that right person to join our Front Office Customer Service Team in this ongoing, full-time role.

Reporting to the Office Manager, the Customer Service Team have the responsibility for delivering great first impressions and quality customer service to all our clients, customers, staff and visitors. This is a busy and fast-paced receptionist/telephonist role that requires someone who is friendly, positive, able to multi-task, has good attention to detail, can remain calm when its busy; and work as part of team.

**Duties include**:
Answer all incoming telephone calls and direct to the appropriate business area
General administration and office duties as required
Being a positive, friendly member of the People & Culture Team

**From you, we’d love**:
Reception/telephonist and administration experience
Proficiency with Microsoft Office suite
Fabulous interpersonal skills, and empathy
A can-do attitude and a passion for problem-solving and using your initiative
The desire to contribute to our work in supporting people living with a disability, and young people in care

Sound like a role for you?

APPLY NOW as this opportunity won’t last We are so proud of the work we do
- and you will be too.

ONCALL Group Australia is committed to child safety, safeguarding and zero tolerance. We take seriously our responsibility to ensure the safety and well-being of all children, young people and adults we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.

Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.

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