Hardware Technology Manager

**About Us
Cartology is one of Australia’s leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help FMCG brands grow. With Cartology, brands can drive real customer impact in the moments that matter most, because we get customers.

Cartology is truly pioneering the future of Retail Media, creating, shaping and leading this new industry that connects brands to customers in new and exciting ways.

Be nothing but yourself in a culture that is inclusive and innovative. Work as part of an ambitious, smart and passionate team and belong to something meaningful as part of the Woolworths Group.

**Hardware Technology Manager
- Join Cartology at exciting times of major expansion and growth
- Deliver the future of retail media solution platformsTake full ownership of this role within a trusting and flexible environment, where diversity of thought is encouraged

**We are Cartology**

Cartology is the Woolworths Group’s new stand-alone retail media business. Customer behaviour is changing. They have more choices than ever before - both in the way they shop, and how they consume media. With all this choice, it’s making it harder for marketers to reach audiences at scale and grab their attention. Cartology delivers data-led marketing solutions, putting insights and customers at the heart of everything we do.

By combining our rich customer knowledge with our diverse media channels we can make sure products are being shown to the right customers, at the right place, at exactly the right time. Our point of difference is that we are part of Australia’s largest retailer allowing us to provide unparalleled career opportunities.

We are currently in a scale-up phase with significant further growth ahead, Cartology leverages the best of the Woolworths group expertise while creating its own distinct offering and culture.

**What you'll do
The Hardware Technology Manager facilitates the smooth rollout of digital screen hardware by bridging business needs with technical requirements. They liaise with Cartology, Woolworths group and external stakeholders to deliver the technical requirements that are inline with the business objectives.

You will play a central role in the development, deployment and support of the current hardware landscape and will play a vital role in the future hardware strategy at Cartology. An important element of this role is managing incoming business requests, and continually optimising and innovating the methods and ways of working in relation to hardware rollouts. Ownership of all lab environments and the associated development, coordinate testing, and ongoing management of expectations with internal and external stakeholders.

Main accountabilities of the role include, but are not limited to:

- Gather project requirements from business stakeholders and coordinate technical requirements with the SRE team.
- Liaise with vendors to procure hardware and coordinate external requirements.
- Analyze potential rollout issues, such as reception and networking constraints.
- Manage future support processes for hardware swaps and escalations.
- Coordinate supply chain management for hardware components and manage resources for imaging/provisioning processes.
- Act as the point person for new hardware types as well as contribute to the broader cartology digital screens and hardware plan.
- Management of services such as in-center networking and free Wi-Fi and share ownership of systems like asset management and support processes.Collaborate with teams to develop consolidated hardware setups and coordinate hardware and software penetration tests.

Most days will be based in the Cartology Office in Surry Hills / South Melbourne, however some days you will be required to, or you may choose to work in other Woolworths locations or at other Cartology partner locations. Having said that, building flexibility for a healthy work/life balance is encouraged.

**What you'll bring**

To be successful in the role, you need to demonstrate:

- Minimum 10 years’ technical industry experience as a people and stakeholder manager.
- Detailed understanding of the solution offering and operational aspects of Digital Out Of Home (DOOH) industry.
- Clearly display a passion for outdoor advertising.
- Excellent communication skills to effectively communicate with business stakeholders, technical teams, and vendors.
- Solid Project Management experience in gathering requirements, coordinating resources, and managing timelines for projects.
- Strong technical background and understanding of supply chain processes for hardware components.
- Prior experience working with vendors to procure hardware and coordinate external requirements.
- Strong problem solving skills, analytical thinking, collaborative with cross functional teams, adaptable and experience in system Management.
- Bring your innovative thinking and willingness