Business Manager
5 days ago
About us,
We are a medium sized cafe located in the heart of Springwood, trading 6 days a week with busy morning and busy weekend trade.
We pride ourselves on top quality customer service, fresh house made food and fantastic coffee.
What we are looking for,
We are looking for a fun, energetic and experienced cafe manager to join our team. We currently have a fantastic team and are looking for someone with leadership qualities to step in and lead from the front.
Qualifications and experience required:
- Experience in managing a busy cafe
- Experience in managing a team
- Current RSA
- Fully qualified and capable barista skills
Tasks and responsibility:
- Manage a small team from training and skills development, ongoing supervision, problem solving, and managing rosters/payroll and hiring + firing.
- Provide excellent customer service to our guests. We do dine in as well as takeaway coffee and food. We are also licensed and have a small selection of wine, beer, cider and cocktails.
- Oversee day to day running of the cafe. Sometimes this means problem solving on the fly, organising maintenance or emergency repairs of equipment, covering a shift if someone calls out etc. Sometimes it simply means being present on the floor with your team, upholding our standard of service.
- Analysing weekly wage budgets, adjusting the roster accordingly and paying the team weekly.
- Analysing P&L reports, and working towards sales targets
- Conflict resolution between staff and customers. Dealing with issues as they arise, in a professional and polite manner. Reporting to upper management any issues and working towards resolution.
- Ensuring company policies are followed by all staff, particularly in relation to our covid safety plan and liquor license.
- Opening and closing the cafe, and all general cafe duties.
**Benefits**:
- Career path for someone willing to give it their best.
- Great salary with performance bonus.
- Food and drink discounts.
Please send all resumes to Rob.
**Salary**: $75,000.00 - $95,000.00 per year
**Benefits**:
- Employee discount
- Free drinks
- Free food
Schedule:
- 8 hour shift
Supplementary Pay:
- Performance bonus
Ability to commute/relocate:
- Springwood, NSW 2777: Reliably commute or planning to relocate before starting work (required)
Work Authorisation:
- Australia (required)
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