Rostering Administrator

Location: Hobart- Brand: Community, Residential & Pathways- Date Posted: 6 Dec 2024- Full time, ongoing position located in Hobart, TAS
- Pay rate starts from level 2 PayPoint 1: $32.63 per hour
- Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits up to $2649 per year

At genU, we’re united in our mission to empower people to reach their full potential.

Our work supports multi generations of people to create and embrace opportunities to connect, participate and thrive. We offer a diverse range of services that include disability support, senior services, training and employment across Australia. Reflecting our heritage, we are proud to be one of the largest NDIS providers in Australia.

As a profit-for-purpose organisation, we reinvest back into areas that help to build more inclusive communities.

Our innovative Residential Services directorate is focused on providing a range of best-practice services in the community including innovative supported living, residential aged care, and the provision of service support and accommodation for retirees to maintain lifestyle, community, and independence while ageing.

About the role - Rostering Administrator

We are looking for Rostering Administrator who will be the first point of contact for all rostering and enquiries from clients and support workers for the provision of services provided by genU Supported Independent Living. This Office operates from Monday to Friday 7am to 6pm and has on-call supports in place. Working in a fast-paced environment, creating real change for clients to remain living independently in their homes and community.

Some of your main responsibilities:

- Coordinate client carer schedules on a daily basis to ensure all clients receive the services they have requested
- Provide effective and efficient day-to-day rostering support to clients, families and carers, therefore providing assistance to people to maintain their independence, quality of life and reach their goals
- Answer incoming calls in a friendly, professional, and knowledgeable manner
- Ensure the seamless delivery of services through timely transfer of information and communication to appropriate information systems and staff
- Provide general administrative support to the operations team

About You

To be successful in this role it is a requirement that you have:

- Minimum Certificate III in Disability, Individual Support or similar relevant qualification/experience
- Experience working with people in the human services sector or customer service roles
- Experience where telephone communication was the primary communication with clients and/or employees
- Must have or be willing to obtain an NDIS Worker Screening Check
- Must have or be willing to complete the NDIS Worker Orientation Module 'Quality, Safety and You'

genU Employee Benefits

genu staff have access to a range of benefits, including but not limited to the following:

- Investment in You: genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board.
- Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
- Increase your Take Home Pay: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits
- Employee Discount Program: save money with employee discounts and savings at over 450 of Australia’s most loved retailers and service providers including Coles, Woolworths & JB HI-FI.
- Study Scholarship: all genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
- Great Work Life Balance & Flexibility: choose your own hours around study, caring and other important life commitments, ideally working a minimum of 20 hours per week across our operation hour

At genU we're a group of passionate, driven people who want everyone’s lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered.

genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity, ability, and sexuality. We are committed to providing a welcoming, innovative, safe, empowering, and respectful environment for all and living these values each and every day.