Service Desk Officer

1 week ago

Adelaide, Australia SA Government -DEPARTMENT FOR INFRASTRUCTURE AND TRANSPORT Full time

**Department for Infrastructure and Transport**
**Job reference**: 670564
**Location**: 5000 - ADELAIDE
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone

At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We are responsible for delivering a multi-billion-dollar pipeline of transformative transport and social infrastructure projects, operating and maintaining thousands of kilometres of roads and managing our city’s public transport network. Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community. We value diversity and inclusion and foster an environment of collaboration, flexibility, and support for our staff.

**The Opportunity**
The Service Desk Officer in the Information Services Directorate provides first-level support for software, hardware, and network issues. The role emphasises responsive, high-quality service, prioritises customer needs, and maintains oversight of all incidents and requests until resolution.

Reporting to the Senior Support Services Officer, the Service Desk Officer is responsible for:

- Addressing ICT-based incidents and with a focus on resolution at the initial point of contact.
- Undertaking research and analysis to provide advice, information and correspondence that supports the delivery of assigned agency programs, projects, systems, policies and/or services.
- Contributing to a high standard of customer service for internal and external clients and quality management and risk.
- Ability to adapt communication style based on situation and audience.
- Analysing customers' ICT needs, using clear and concise communication, tact and diplomacy, and maintaining a high degree of confidentiality.
- Consistently manage high volumes of work, pay close attention to accuracy and detail and meet SLA targets and deadlines.

**Qualifications**
ITIL certification desirable.

Relevant tertiary certification desirable.

**Special Conditions**
A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.

Some out of hours and weekend work, along with some intra/interstate travel requiring overnight stays, may be required.

**Tenure of Vacancy**
Temporary appointment up to 12 months. An extension or conversion to an ongoing role will be considered after this period.

Multiple vacancies.

**Remuneration**
ASO3 - $67,589 to $72,033 pa + superannuation.

**Enquiries**
Brad Jones
Team Leader Support Services
Telephone: (08) 7133 1020

**Application Instructions**
Applications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a CV and a cover letter of no more than 2 pages addressing the selection criteria in the attached Role Statement.

**Our Commitment**

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

Role Statement - Service Desk Officer (ASO3)

**Applications close**: 21/05/2025 9:00 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

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