Program Manager

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Program Manager

**Account Manager - Injury Management**

Are you passionate about making a real difference in people’s lives through proactive injury management and client care? At Direct Health Solutions (DHS) we offer leading injury management programs to our clients to assist them in reducing workplace injuries and returning employees to work after an injury.

We are looking for an experience Injury Management professional to join us as a Program Manager. In this varied role, you will manage a portfolio of clients who use our Early intervention and pre-employment medical programs. In addition, you will also consult to a handful of clients providing them with injury management and claims management support to help their injured employees return to work safely after an injury. Extensive Injury Management experience is required, with experience in NSW and QLD highly beneficial. Full training is provided on DHS programs and systems.

**What are my accountabilities?**
- Program Implementation - Execute structured implementation plans, train clients on processes, and ensure timely delivery.
- Program & Account Management - Build strong client relationships through regular meetings and responsive support.
- Injury Management Support - Provide expert advice on injury management services and respond to client queries.
- Program Performance & Growth - Identify opportunities to enhance client outcomes through additional DHS products and services.
- Special Projects - Participate in initiatives aligned with your interests and expertise.

**About you**:

- Background in workers compensation claims management, including return-to-work and injury management consulting.
- Proven experience managing claims from injury to full recovery.
- Strong stakeholder engagement and relationship-building skills.
- Ability to work collaboratively across internal teams and with external clients.

**Caring Culture**

It’s at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.

If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.

**Why Sedgwick?**

Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

Every day, our colleagues are working to make the world better. They’re helping people recover after an injury or illness. They’re assisting with damage from a natural disaster. They’re even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.

Whether you’re in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there’s a place for you here to be a force for good.

**Some of the Benefits of working with us are**:

- Hybrid working arrangement. #LI-Hybrid
- Sedgwick Australia University - access to more than 15,000 courses on demand and opportunities to continue formal education
- +0.5% on top of Superannuation Guarantee
- Domestic and International Career Pathways
- Sedgwick Colleague Resource Groups - international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace

Sedgwick is an Equal Opportunity Employer.