People, Support and Culture Officer

**Applications close COB Friday 11th April 2025**

**Allambi Care are seeking expressions of interest for the position of People support and Culture Officer, in our Lake Macquarie based office.**

**Position Objective**

To support Allambi Care department in a range of areas including workforce planning, ER/IR, recruitment, induction, onboarding and exit processes, learning and development, performance and management.

**Main Duties and Responsibilities**

**General**
- Provide day-to-day support to the NSW operations management team.
- Work as part of a larger People, Support & Culture team to provide to provide organisational supports, including but not limited to - recruitment, selection and onboarding; staff support, rosters support, probation management, training and development, electronic personnel file management, audits, staff coaching, performance management and disciplinary matters.
- Attend all Operation’s and PSC meetings to provide updates on People, Support and Culture matters including recruitment, staffing challenges and any other relevant items
- Provide advice and information to management and employees regarding Allambi Care (AC) policy and procedure, code-of-conduct and current industrial legislation including employment law, equal opportunity, anti-discrimination and occupational health and safety.
- Oversee exit interviews and provide feedback to PSC Leadership team and management team by collating data and identifying patterns and trends.
- Conduct appropriate fact-finding and information gathering around any employee related matters as required.
- Assist in developing and updating policies, systems and procedures in relation to human resource management, industrial relations, Workplace Health and Safety (WHS) and Risk Management, ensuring workplace adherence and providing advice to management regarding compliance
- Attend to enquiries regarding award interpretation and provide advice to employees and management
- Conduct any of the duties listed in the position description as and when required in support of AC NSW Operations and PSC Management

**Recruitment/Selection/Onboarding**
- Coordinate the Recruitment, Selection and Onboarding of all support worker positions in consultation with the PSC Officer, PSC Manager and Operations Manager
- Assess and determine eligibility of casual-to-permanent support worker transitions, coordinate contracts and the change-in-position process
- Utilising recruitment software to Recruit, select and onboard office-based positions as and when required in consultation with the PSC Manager, PSC Director and Operations Manager
- Report on Recruitment and retention rates.
- Liaise with Training team for any information, improvements and changes required for the induction process.

**Stress and Staff Support**
- Coordinate and oversee frontline support worker follow-up and support in consultation with Operations management
- Review staff supervision and stress assessments and provide advice and support in resolving staffing matters
- Support the Senior Operations management team with all staff follow-up support as and when required
- Conduct formal debriefing sessions for employees when required

**Rostering Support and Leave**
- Oversee, support and resolve, staff rostering and availability issues, and any other relevant rostering matters that arise
- Approve or decline leave requests and support Rosters in managing any associated conversations and follow up’s with staff as required
- Provide advice and support as and when required to Rosters Team and Senior Operations management in staff allocations, award interpretation and award compliance

**Performance Management, Grievances and Complaints**
- Review staff feedback and provide support to management with any staffing matters as required
- Conduct, facilitate and perform coaching, performance management and disciplinary meetings while ensuring relevant legislation is adhered to
- Provide support, advice and guidance to management with regards to employee poor performance, disciplinary matters and staff grievances ensuring best practice is adhered to and relevant industrial relations legislation is followed
- Investigate, conduct and resolve workplace grievances in line with AC policy and procedures and relevant legislation
- Provide support and guidance plus respond when required to external complaint matters in line with AC policy and procedure

**Staff Probations**
- Contribute to staff probation process ensuring a fair and equitable process
- Support management in providing probation-related advice and guidance in line with relevant industrial legislation and AC policy and procedure
- Conduct probation reviews as and when required

**Training and Development**
- Recommend staff for completion of Allambi Care core trainings (NBRF AND TCI)
- Oversee and support staff training and development as and when required

**Additional administrative duties**
- Generate and maintain employee files as and when r