Technical Support Officer Charlestown, NSW
15 hours ago
With our head office in Charlestown NSW, we have an amazing opportunity for a Technical Support Officer to join our Information Technology department by servicing our staff, carers, and young people.
Applications close 24th September 2025
About Allambi Care
Allambi Care is a multi-disciplined and recognised leader in the human services field working across NSW and Victoria. We are committed to supporting our community's most vulnerable people through tailored services and programs. With over 40 years' experience, our 'never give up' approach ensures the needs of the people we care for are our first priority.
What We Can Offer You
- Mentorship in the IT sector
- Training and Development opportunities
- Full Time Employment
- Salary Packaging (Salary Sacrifice)
- 4 Weeks Annual Leave
- 12 Roster Days Off a year (One per month)
- Monday - Friday work week (generally 8:30am - 5:00pm)
- Free off-street parking
- On-site cafe
The opportunity
With our head office in Charlestown NSW, we have an amazing opportunity for a Technical Support Officer to join our Information Technology department by servicing our staff, carers, and young people. The role will report directly to the IT Manager and work within our support team responsible for the acquisition, provision, maintenance and support of the organisation's computer hardware, software applications, network, security, and telecommunication resources. We have a wide range of technologies you can explore and learn and will encourage and support the successful candidate to seek ongoing training and certification to further their career.
Key Activities Of The Role Are To
- Utilise our helpdesk logging system (Jira) to maintain, track, escalate and close jobs.
- Provide technical support for a diverse range of IT assets.
- Acquisition, provision, maintenance and support of the organisation's computer hardware and software applications.
- Asset Management processes including provisioning and ordering hardware.
- Assist with the creation and delivery of cyber security awareness.
- Assist with the creation, maintenance of IT documentation, guides, and user training.
- Assist IT team members for special projects as required.
Essential Criteria
We are looking for a self-starter with strong communication skills to help us deliver an ongoing high standard of technical support.
- Minimum two years' experience in a customer service or helpdesk environment.
- Tertiary qualifications in IT or currently undertaking or willing to undertake.
- Strong knowledge and experience working with Microsoft Products including Office365.
- Strong customer service and communication skillsets.
- Ability to travel to Allambi Care Placements and other offices if required (NSW and VIC).
- Demonstrated experience with personal computers, peripheral devices, utilities, and operating systems in a network environment.
We also encourage anyone who is currently studying and wanting to start a career in IT to apply.
Must have these documents if successful.
- Current Working with Children Check (for paid employment - can be obtained via )
- Current NDIS Worker Check: (can be obtained via )
- National Police Check (this must be obtained via )
- A current driver's licence
- Comprehensive Car Insurance
- Certificate of Completion: NDIS Worker Orientation Module (can be accessed via: )
- Willingness to participate in pre-employment medical checks
- Two professional references
If you meet the above criteria and you're interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you
Please note, applications must include a cover letter addressing above essential criteria and a complete resume including two professional references.
Allambi Care is an Equal Employment Opportunity (EEO) employer and welcomes applications from people from Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse (CALD) backgrounds as well as People With a Disability.
-
Technical Support Officer
10 hours ago
Charlestown, New South Wales, Australia Allambi Care Full time $104,000 - $130,878 per yearWith our head office in Charlestown NSW, we have an amazing opportunity for a Technical Support Officer to join our Information Technology department by servicing our staff, carers, and young people.Applications close 24th September 2025About Allambi CareAllambi Care is a multi-disciplined and recognised leader in the human services field working across NSW...
-
Casual Cleaner
2 weeks ago
Charlestown, New South Wales, Australia Charlestown Bowling Club Full time $157 - $158 per yearClub Charlestown is a thriving bowling Club in the Lake Macquarie region. Boasting function rooms, gaming facilities and 3 bowling greens- the Club is large and modern, hosting its 13,000 members regularly. The Club has a second venue, Club Lambton, in the Newcastle region.We are looking for an experienced casual cleaner to join our cleaning crew on a casual...
-
Bar, Gaming
6 days ago
Charlestown, New South Wales, Australia Club Charlestown Full time $40,000 - $60,000 per yearClub Charlestown is a quickly growing business that is looking for additional staff in all areas of Club operations including experienced bar, gaming and bistro attendants to join the team The positions are based across our 2 venues- Club Charlestown and Club Lambton.About us:Working across the 2 venues, no day is the same with a variety of different shift...
-
Seasonal Casual Retail Assistant-Charlestown
2 days ago
Charlestown, New South Wales, Australia Decjuba Full time $35,000 - $45,000 per yearJOB TYPE: Casual SeasonalLOCATION:Charlestown, NSW, AU, 2290ABOUT USAt DECJUBA we're all about effortless, edgy fashion to make you look and feel #AMAZING.Relaunched by Tania Austin in 2008, DECJUBA has become a leading retailer in Australia and New Zealand, growing our store footprint from just five stores into 140+ stores and two online sites.We have a...
-
Contract Cleaners
1 week ago
Charlestown, New South Wales, Australia Charlestown Executive Apartments Full time $40,000 - $60,000 per yearJoin Our Team – Serviced Apartment CleanerAbout UsWe are a professional Holiday and Serviced Apartment management company with multiple properties across the Hunter and Newcastle areas. Our team operates with a hotel-style approach, primarily managing short-term stays. We pride ourselves on having a supportive, friendly, and hardworking team that values...
-
SENIOR HAIR DRESSER
1 week ago
Charlestown, New South Wales, Australia Black Foxx Hair and Beauty Full time $40,000 - $60,000 per yearAbout the role We are seeking a talented and experienced Senior Hairdresser or a 1st / 2nd year apprentice to join our thriving hair and beauty salon, Black Foxx Hair and Beauty, located in Charlestown, NSW. As a senior or apprentice hairdresser, you will be responsible for delivering exceptional hair services to our loyal clientele and playing a key role...
-
Optometrist - Charlestown
15 hours ago
Charlestown, New South Wales, Australia OPSM Full time $104,000 - $156,000 per yearWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and...
-
Client Service Officer
2 weeks ago
Charlestown, New South Wales, Australia Audika Full time $60,000 - $80,000 per yearWe are looking for a passionate and dynamic customer service individual, who loves to help people, to be a Clinic Co-Ordinator supporting Audika Hearing Clinic in a newly established clinic in Charlestown, NSW on full-time or part-time basis (between Monday and Friday, 9am - 5pm) If you are interested in helping our clients improve their hearing and quality...
-
Charlestown, New South Wales, Australia Allambi Care Full time $60,000 - $90,000 per yearWe are currently seeking applications for the role of Coordinator of Supports in the NDIS department on a part time basis (3 days per week).This role is benchmarked at a Casework Manager Level.Applications are open till COB Tuesday, 9th September 2025.Position ObjectiveSupport Coordination is a service provided by Allambi Care designed to help individuals...
-
School Crossing Supervisor
1 week ago
Charlestown, New South Wales, Australia Transport for NSW Full time $40,000 - $60,000 per yearSchool Crossing Supervisor - Part time - Charlestown Public SchoolYou're ready to show up and make an impact on your local community.You take safety as seriously as we do. You're passionate about being part of a team that delivers impactful safety outcomes so that everyone goes home safely every day.In this Role, you'llBecome a Road Safety Hero that is held...