Airlines Subject Matter Expert
2 weeks ago
We are currently seeking Expressions of Interest from team members wishing to provide support to the Learning & Development team as a Subject Matter Expert as and when the need arises through the delivery of training to new and current staff as well as sign-offs.
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**Primary Duties & Responsibilities**
- Delivery of a customer centric training and development including the supervision, organisation and coordination of training programs and staff competency training;
- Manage significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands;
- Develop curriculum, course content and delivery methodology ensuring compliance to industry standards, regulations, legislation and dnata Airport Services’ policy and procedure;
- Quality training preparation, delivery, and assessment of all courses.
**ESSENTIAL CRITERIA**
- Must have at least six months experience in the role of the applicable client Airlines Check in
- Highly developed communication skills both written and oral and excellent presentation skills
- Demonstrated record of achievement in building and fostering relationships with key stakeholders and clients
- High collaboration, teamwork, time management and problem-solving ability
- Strong commitment to dnata’s business direction and principles
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