Subject Matter Expert

5 days ago

Melbourne, Australia Service Stream Full time

Primary Location

Melbourne, VIC
Job Description Summary

Service Stream’s Telecommunications division are currently seeking a Subject Matter Expert to join our growing company.
About the Role

About the Opportunity

Nature of position: Permanent Full Time

Location: Melbourne, Victoria

Reporting Line: Team Leader

About the Role

We are currently seeking a Subject Matter Expert to join our Work Management Centre (WMC) division in Service Stream. The Subject Matter Expert will play a vital role in assisting WMC Team Leaders and managing to deliver timely, accurate and quality solutions to Service Stream’s NBN Co. client and other internal Service Stream stakeholders, namely the Telecommunications business unit.

Including:

- Support and guide the WMC team on process-based questions and queries.
- Monitor and resolve issues and where necessary escalate situations where appointment times/Service Level Agreements are at risk or not being met
- Be the point of contact for escalations arising from relevant stakeholders and staff
- Identify improvement opportunities or performance issues that impact on the provision of excellent customer service and achievement of KPIs
- Assist with the implementation and roll-out of new and enhanced processes, systems and operational policies
- Be available to work shifts crossing a 7 day 24 hour operation

About You

In addition to the above, we require an individual with:

- Sound knowledge of the telecommunications Industry.
- Proven experience working within a scheduling team within a dynamic, high volume, fast paced environment.
- Experience working on National Broadband Network.
- Experienced in working within fast paced environments with ability to absorb change positivity.
- Knowledge of process development and mapping is desirable but not necessary

About Us

Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.
- Service Stream is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, clients, and communities. We are committed to cultivate an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive environment._
- Service Stream encourages and welcomes the opportunity for applicants to share their lived experiences._
- Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies._
Department

Administration

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