
Subject Matter Expert
2 weeks ago
Primary Location
Melbourne, VIC
Job Description Summary
Service Stream’s Telecommunications division are currently seeking a Subject Matter Expert to join our growing company.
About the Role
About the Opportunity
Nature of position: Permanent Full Time
Location: Melbourne, Victoria
Reporting Line: Team Leader
About the Role
We are currently seeking a Subject Matter Expert to join our Work Management Centre (WMC) division in Service Stream. The Subject Matter Expert will play a vital role in assisting WMC Team Leaders and managing to deliver timely, accurate and quality solutions to Service Stream’s NBN Co. client and other internal Service Stream stakeholders, namely the Telecommunications business unit.
Including:
- Support and guide the WMC team on process-based questions and queries.
- Monitor and resolve issues and where necessary escalate situations where appointment times/Service Level Agreements are at risk or not being met
- Be the point of contact for escalations arising from relevant stakeholders and staff
- Identify improvement opportunities or performance issues that impact on the provision of excellent customer service and achievement of KPIs
- Assist with the implementation and roll-out of new and enhanced processes, systems and operational policies
- Be available to work shifts crossing a 7 day 24 hour operation
About You
In addition to the above, we require an individual with:
- Sound knowledge of the telecommunications Industry.
- Proven experience working within a scheduling team within a dynamic, high volume, fast paced environment.
- Experience working on National Broadband Network.
- Experienced in working within fast paced environments with ability to absorb change positivity.
- Knowledge of process development and mapping is desirable but not necessary
About Us
Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.
- Service Stream is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, clients, and communities. We are committed to cultivate an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive environment._
- Service Stream encourages and welcomes the opportunity for applicants to share their lived experiences._
- Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies._
Department
Administration
How to Apply
-
It Subject Matter Expert
8 hours ago
Melbourne, Victoria, Australia Swinburneopen Full timeIT Subject Matter Expert (Assessment Validation & Content Review)Swinburne Open Education (SOE) delivers high-quality, fully online courses that prepare students for success in a rapidly changing workforce.We combine industry expertise with innovative learning design to create engaging, flexible study options for modern learners.Our Certificate IV in...
-
It Subject Matter Expert
8 hours ago
Melbourne, Victoria, Australia University Partnerships Full timeIT Subject Matter Expert (Assessment Validation & Content Review)ContractSwinburne Open Education (SOE) delivers high-quality, fully online courses that prepare students for success in a rapidly changing workforce.We combine industry expertise with innovative learning design to create engaging, flexible study options that work for modern learners.Our...
-
Mainframe Support Subject Matter Expert
2 weeks ago
Melbourne, Victoria, Australia Paxus Full timeMainframe Support Subject Matter Expert (SME)Mainframe Support Subject Matter Expert (SME)3 days ago Be among the first 25 applicants Direct message the job poster from Paxus Senior IT Recruitment Consultant at Paxus - Technology + Digital Talent About the Role We are seeking an experienced Mainframe Support Subject Matter Expert (SME) with deep technical...
-
Subject Matter Expert
2 days ago
South Melbourne, Australia TPH Corporation Full time**Job Title: Subject Matter Expert (SME)** **Location: Melbourne, Australia** **Employment Type: Full-Time** **Job Summary**: The VA Subject Matter Expert (SME) will provide specialized knowledge and technical guidance in support of various VA programs, initiatives, and projects. This role requires an in-depth understanding and experience in veterans’...
-
Subject Matter Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeAcademic Full time $90,000 - $100,000About the PositionA Subject Coordinator plays a pivotal role in developing and implementing academic programs, providing expert guidance to teachers and contributing to the overall success of the educational institution.The ideal candidate will possess extensive knowledge of contemporary teaching practices, have experience in leading curriculum development,...
-
Mainframe Support Subject Matter Expert
3 weeks ago
Melbourne, Victoria, Australia Paxus Full timeMainframe Support Subject Matter Expert (SME)Mainframe Support Subject Matter Expert (SME)3 days ago Be among the first 25 applicantsDirect message the job poster from PaxusSenior IT Recruitment Consultant at Paxus - Technology + Digital TalentAbout the RoleWe are seeking an experienced Mainframe Support Subject Matter Expert (SME) with deep technical...
-
Mainframe Support Subject Matter Expert
3 weeks ago
Melbourne, Victoria, Australia Paxus Full timeMainframe Support Subject Matter Expert (SME)Mainframe Support Subject Matter Expert (SME)3 days ago Be among the first 25 applicantsDirect message the job poster from PaxusSenior IT Recruitment Consultant at Paxus - Technology + Digital TalentAbout the RoleWe are seeking an experienced Mainframe Support Subject Matter Expert (SME) with deep technical...
-
Subject Matter Expert
2 weeks ago
Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $74,580 - $90,558 Occupation: Other Reference: VG/C00247 - Audit Tribunal cases throughout various stages of their lifecycle, ensuring quality assurance. - Correspond with internal stakeholders to provide procedural advice and...
-
Subject Matter Expert
2 weeks ago
Melbourne City Centre, Australia Court Services Victoria Full timeAbout Us The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier,...
-
Airlines Subject Matter Expert
2 weeks ago
Melbourne Airport, Australia dnata Full timeWe are currently seeking Expressions of Interest from team members wishing to provide support to the Learning & Development team as a Subject Matter Expert as and when the need arises through the delivery of training to new and current staff as well as sign-offs. *** **Primary Duties & Responsibilities** - Delivery of a customer centric training and...