Customer Service Manager

2 weeks ago

Yatala, Australia Ritchie Bros. Full time

J

O

B

DESCRIPTION The
primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during and after sale days. The Customer Service Manager is a vital link to all levels of the organization, acting as a conduit of information and ensures all auction administrative objectives are achieved. RESP
- ONSIBILITIES To

c
- reate an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels Acti
- ng as a role model for all team members by always employing superior customer service and salesmanship skills, and ensuring the team does the same. Hire
- , coach and train team on how to make appropriate decisions regarding customer service (i.e. refunds, invoicing inquiries, owner details and complaints). Ensu
- res team is knowledgeable and skilled with RBA computer systems, customer registration and payment requirements. Coll
- ection of appropriate Sales Tax or Exemption Certificates required by law; Reconciling (Balancing) sale, Collection of Accounts Receivables in a timely manner and banking duties and; Manage and coordinate the ordering of auction supplies. Act
- as a liaison with all levels of the organization to ensure accurate reporting of information. Buil
- d and maintain strong relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems. Main
- tenance and setup of relevant systems used to maintain auction information Foll
- owing up on all customer inquiries Esca
- late problems or issues to senior management Perf
- orm other duties as assigned. QUA

L
- IFICATIONS 2 Y

e
- ar previous Customer service experience in a related field Stro
- ng computer skills including the ability to learn new systems and to enter data quickly and accurately Sale
- s Tax collection, exemption and remittance experience Demo
- nstrated leadership and the ability to take initiative Stro
- ng Problem solving, organizational and time management skills Able
- to set priorities and work independently with mínimal supervision Posi
- tive attitude Good
- communication skills - strong on diplomacy, a patient listener, strong written communication skills, proven conflict resolution skills Team
- player, ability to relate to a diverse customer base and workforce, ability to put people at ease and the ability to easily network with others Adap
- table and willing to adjust to new ideas or change High
- level of integrity and ethics Abil
- ity to work in high pressure situations Ability to think on your feet Stro
- ng attention to detail A th
- orough understanding of Equipment specifics for data entry Fami

  • Customer Service Supervisor

    2 weeks ago

    Yatala, Queensland, Australia Best Pool Supplies Full time $90,000 - $120,000 per year

    About UsBest Pool Supplies is a one-stop online pool shop stocking high-quality pool and spa supplies from all the major brands in Australia, including above ground pools, pool covers, pool pumps, pool cleaners, chemicals and much, much more. For the last 5 years we have had some of the highest ratings among pool shops nationwide and are committed to...

  • Customer Service Coordinator

    3 days ago

    Yatala, Australia Optimum Consulting Group Full time

    **Description**: Our client is a well-regarded and well-established organisation that offers an excellent work culture with genuine development opportunities. **The Role**: **Your core responsibilities would include**: - Order processing, managing inbox, ordering stationary, Stock movement - Dealing with enquiries both online/phone - Develop and maintain...

  • Customer Service Specialist

    2 weeks ago

    Yatala, Queensland, Australia Ritchie Bros. Full time $60,000 - $80,000 per year

    Company DescriptionRB Global is a leading force in asset remarketing, ensuring a seamless and professional experience for buyers and sellers alike. We are looking for a dedicated Customer Service Specialist to join our Yatala team and play a critical role in supporting buyers throughout the auction process.What You'll GetIndustry leading benefits including...

  • Customer Service

    2 days ago

    Yatala, Queensland, Australia Tasty Fresh Food Co Full time $64,800 - $72,900 per year

    Your new career starts here…A CURRENT (not expired) full QLD drivers' licence required - sorry, NO P PlatesTasty is a highly professional organisation with a huge heart.We take care of breakfast, lunch and morning tea for Aussie workers, direct to their workplaces Monday to Friday, offering great service and a wide variety of healthy choicesThe roleArrive...

  • Customer Service Representative

    1 week ago

    Yatala, Australia Oji Fibre Solutions Full time

    **State of the art manufacturing plant**: - ** Support a professional sales team**: - ** Great team dynamic** Oji Fibre Solutions is a leading producer of fibre-based packaging. We are committed to delivering innovative, environmentally sustainable products, and working collaboratively to develop solutions that enhance the competitiveness of our...

  • Customer Service

    1 week ago

    Yatala, Australia Oji Fibre Solutions Full time

    **State of the art manufacturing plant**: - ** Support a professional sales team**: - ** Stretch your analytical, sales support and estimating skills** Oji Fibre Solutions is a leading producer of fibre-based packaging. We are committed to delivering innovative, environmentally sustainable products, and working collaboratively to develop solutions that...

  • Customer Service Officer

    1 week ago

    Yatala, Australia Ausreo Full time

    **Introduction**: Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for: Our agility to provide superior service and...

  • Service Manager

    1 week ago

    Yatala, Australia Penske Full time

    **Your New Opportunity**: With a strong team of **On-Highway **Heavy Diesel Mechanics, Customer Service Professionals and Administrative Staff we need strong leadership. This is the ideal opportunity to take the next step in your career. Your role is integral to the ongoing success and growth of the **Yatala branch** so we're looking for someone who has the...

  • Customer Service

    1 week ago

    Yatala, Australia Cleanaway Full time

    Vacancy no: 520785 Work type: Permanent - Full Time **Location**: Yatala QLD Australia Categories: Management, Administration, Customer Service

  • Customer Service/Officer All Rounder

    18 hours ago

    Yatala, Queensland, Australia APT Asia Pacific Pty Ltd Full time $50,000 - $80,000 per year

    Yatala, Gold Coast QLDFull timeShift: 7:30am - 4pm (including 30min unpaid lunch break)Maximum Term (Parental Leave Contract) Contract – Till June 2026About the COMPANY:APT (Advanced Polymer Technology) is the leading global manufacturer of polyurethane-based materials, acrylic coatings and synthetic turf products for sporting and recreational...