Customer Service Manager

7 days ago

Yatala, Australia Ritchie Bros. Full time

J

O

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DESCRIPTION The
primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during and after sale days. The Customer Service Manager is a vital link to all levels of the organization, acting as a conduit of information and ensures all auction administrative objectives are achieved. RESP
- ONSIBILITIES To

c
- reate an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels Acti
- ng as a role model for all team members by always employing superior customer service and salesmanship skills, and ensuring the team does the same. Hire
- , coach and train team on how to make appropriate decisions regarding customer service (i.e. refunds, invoicing inquiries, owner details and complaints). Ensu
- res team is knowledgeable and skilled with RBA computer systems, customer registration and payment requirements. Coll
- ection of appropriate Sales Tax or Exemption Certificates required by law; Reconciling (Balancing) sale, Collection of Accounts Receivables in a timely manner and banking duties and; Manage and coordinate the ordering of auction supplies. Act
- as a liaison with all levels of the organization to ensure accurate reporting of information. Buil
- d and maintain strong relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems. Main
- tenance and setup of relevant systems used to maintain auction information Foll
- owing up on all customer inquiries Esca
- late problems or issues to senior management Perf
- orm other duties as assigned. QUA

L
- IFICATIONS 2 Y

e
- ar previous Customer service experience in a related field Stro
- ng computer skills including the ability to learn new systems and to enter data quickly and accurately Sale
- s Tax collection, exemption and remittance experience Demo
- nstrated leadership and the ability to take initiative Stro
- ng Problem solving, organizational and time management skills Able
- to set priorities and work independently with mínimal supervision Posi
- tive attitude Good
- communication skills - strong on diplomacy, a patient listener, strong written communication skills, proven conflict resolution skills Team
- player, ability to relate to a diverse customer base and workforce, ability to put people at ease and the ability to easily network with others Adap
- table and willing to adjust to new ideas or change High
- level of integrity and ethics Abil
- ity to work in high pressure situations Ability to think on your feet Stro
- ng attention to detail A th
- orough understanding of Equipment specifics for data entry Fami

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