Regional Service Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Benefits- Parental Leave: Primary 14 weeks pay and secondary 2 weeks pay- Flexible Working Arrangements: 3 days in office/2 days working from Home- Salary Sacrificing and Novated lease- Private healthcare cover, discounted car hire and other retail discounts

Why Join Us?- Shape the future of Toll’s technology landscape, driving a multi-dimensional strategy that includes cloud and IT utility models.- Work with cutting-edge technologies and industry experts to design and implement solutions that keep us ahead of the curve.- Partner with business mentors and IT teams to deliver value-driven solutions, while mentoring and developing internal talent.

About Us- Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs.

The Role

Toll Group is in search of a high calibre Regional Service Manager based in Melbourne or Sydney. In this role, you will have the opportunity to deliver IT Operational services to our clients and sites, ensuring high-quality, reliable, and responsive and proactive support. This position involves owning the overall operational IT service delivery for the respective geographies and sites, optimising processes, and maintaining strong client relationships.

As the Regional Service Manager, you will:
- Local IT Ownership & Infrastructure Management - Own and manage local IT operational services and onsite infrastructure across sites, ensuring accurate site inventories and details are maintained.- Client Relationship & Stakeholder Engagement - Act as the primary contact for site IT matters, fostering strong relationships with business stakeholders and ensuring satisfaction.- Service Delivery & Operational Support - Collaborate with IT service owners, value stream managers, and vendors to support and deliver IT services and demands effectively.- Vendor Oversight & Governance - Provide governance, oversight, and act as an escalation point for IT service providers and vendors to ensure quality service delivery.-
- Reporting & Service Transition - Develop and review reporting mechanisms for service performance and support the transition of new or enhanced services into production.

What We’re Looking For

If you’re ready to bring your passion and expertise to a role where you can truly make a difference, we’d love to hear from you.

Qualifications- Bachelor’s degree in IT, Computer Science, Business or related field or relevant industry experience.

Skills and Experience:
- Extensive experience managing IT service delivery within logistics organisations, bringing domain-specific insight and operational alignment- Leadership & Communication - Demonstrated ability to lead cross-functional teams, manage vendors, and maintain strong client and stakeholder relationships through effective communication.- IT Service & Process Management - Deep expertise in IT service management frameworks (e.g., ITIL), governance, process optimisation, and certifications preferred.- Project & Financial Management - Skilled in project management, business case development, budgeting, and managing matrixed resources.- Infrastructure & End User Technologies - Strong knowledge of infrastructure (compute, storage, networking, datacentres) and end-user technologies like O365, SharePoint, MFA, mobility, and video conferencing.- Cloud & Security Standards - Good understanding of cloud technologies, unified communications, and compliance with standards such as ISO27001, ISO9001, and ISO20000.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to