Account Executive

Flexible work environment*
- Full training provided with progression opportunities
- Full time permanent role

**About BizCover for Brokers**

BizCover for Brokers is a wholesale (B2B), self service platform for brokers which allows them to quote muliple products from mulitple insurers in minutes. It is a high-tech platform that makes insurance look easy, offers transparency and efficiency and is completely unique to the insurance industry. The Broker team are there to assist brokers with any query which may come in the form of referrals, renewals, new business requests or general queries.
On a day-to-day basis, the broker service team is here to assist brokers from all over Australia with a wide range of business insurance needs.
The team is responsible for supporting brokers with their new business referrals, amendments, renewals, new sign-ups, and much more. We strive to provide the highest level of customer service, with a ‘right-first-time approach’’.

**About the role**
The new Account Executive will join our dedicated BizCover for Broker department who are responsible for delivering a first-class service to all brokers who are in contact with the business. The broker platform is a high-tech platform that makes insurance look easy, offers transparency and efficiency and is completely unique to the insurance industry.
This role is responsible for strengthening existing relationships with our brokers as well carrying out administrative functions. We need someone who is confident, hungry and can thrive in a busy environment to meet business deadlines.
Our broker platform is highly successful and has huge opportunities to grow and bring in more revenue, so you will be part of a high performing team having a direct impact on the business.

**Your key responsibilities;**
- You will assist the broker with all insurance queries they have an assist them with placing cover through the platform.
- You will be the first point of contact with the brokers.
- You will provide technical support with new business, amendments, renewals and quotations.
- Process endorsement and cancellation requests.
- Responding to ongoing queries.
- Contribute to the business growth of the Company.
- Managing client/insurer relationships.
- Ensuring internal databases and relevant systems are kept up to date and accurate.
- Various other Insurance duties as required

**Day to day Duties**:

- Ensure all broker requests are managed within agreed service standards whilst also adhering to the process requirements of the business.
- Work closely with the underwriting team to find solutions for brokers who have referrals or renewals in special circumstances.
- Actively follow up / convert New Business Leads that come into the team daily
- Ensure that a high level of product, process and systems knowledge is always maintained
- Report back to the business on broker / product feedback
- Continually promote the features and benefits of BizCover for brokers platform
- Responsible for all policy maintenance, policy documentation and educating brokers in the benefits of BizCover for Brokers platform.

**Required Experience**:

- Tier 1 or 2 in General Insurance Broking is ideal
- Strong verbal and written communication skills and high levels of attention to detail, accuracy and professionalism
- Previous experience in a similar role ie Broker Assistant, Underwriting Assistance, Senior Account Executive etc.
- Someone who takes initiative and is business savvy to find new ways to maximize opportunities
- High attention to detail to minimize errors
- Positive attitude

**Some of the perks**
- Work from home opportunity (if not based in Sydney)
- If based in Sydney, flexible working opportunity (2 days in the office)
- Attractive salary package with bonus potential
- Vibrant, supportive and fun team
- Team/company events
- Games area with Table tennis, Sofas, Xbox, chess
- Growing company with huge progression opportunities

**What Kind of Person Works Well in our Company**
Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are
- **Customer Fanatics - **_noun: _**a person who delivers a first class customer experience every time
**Drumbeaters -** **_noun: _**a person who enthusiastically celebrates and supports their team mates and the business
**Finishers**:

- **_noun: _**a person you can trust to get it done
**Advancer** - **_noun: _**a person who always wants do better