Front Office Assistant Manager

2 days ago

Noosa Heads, Australia Sofitel Noosa Pacific Resort Full time

We are seeking a dynamic Assistant Manager to assist in leading our Front Office team

Sofitel Noosa Pacific Resort is located in the heart of Hastings street, is Noosa’s only 5 star hotel and offers 176 studios with an extensive Food & Beverage operation.

Reporting to the Front Office Manager, we are seeking a dynamic and passionate individual who is confident to lead a team and deal with guests in a positive manner in every situation. Our guests are to leave feeling welcome and valued, having had a positive guest journey throughout their stay.

**Responsibilities will include**:

- Lead the Front Office team in absence on management and act as a hotel representative on behalf of the General Manager.
- Ensure Accor’s guest loyalty and recognition program is maintained and delivered to it’s highest standards.
- Monitoring all arrivals and departures, communicating with relevant teams to ensure smooth operations.
- Maintaining guests accounts and relevant information during their visit, ensuring charges are posted.

**Specific requirements**:

- 12 months experience in a similar role in a luxury hotel environment.
- Be highly organised and able to manage priorities
- Display high energy levels
- Demonstrate versatility in responding to guest requests and situations.
- Ability to remain calm and effective in high volume work situations
- Ability to lead a team to success, leading by example.

After all, at Accor Hotels, it’s good to be us.

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