Channel Partnerships Operations Manager

**Why work for us**

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.

Take a look here what it's like to work at Tyro

**About the role**

Your purpose as a Channel Partnerships Operations Manager is to work with our channel team and partners to enhance the operations and support requirements for the channel partners.

Leveraging operations experience to refine and improve existing processes and SOPS, you will own and drive strategic projects within the channel. No two days will be the same, you will closely collaborate with partners and internal stakeholders to assist in driving mutually beneficial commercial outcomes.

**What you'll do**:

- Review cycles of process to find efficiencies
- Act a key stakeholder to project lead on projects within the Channel Partnerships team.
- Collaborate with the Channel Partnership team and Ironclad Administrator to ensure timely completion of new agreements
- Collaborate with Partners and Tyro's cross functional team in driving speed of integrations
- Act as key stakeholder in business case development and data analysis
- Manage Partner operational enquiries
- Manage Partner reporting requirements
- Manage channel events and administer Joint Marketing Fund usage
- Uphold and contribute to Tyro’s strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work

**What you'll bring**:

- Minimum of 5 years work experience preferred within a Sales Operations or other Operational role
- Understanding of intermediary sales processes preferred
- Strong attention to detail and problem-solving skills
- Ability to understand and explain complex processes in a simplified way
- Proficient in using Salesforce or other CRM/sales systems.
- Proficient using Excel (VLOOKUP/INDEX MATCH, Pivot Tables, SUMIF) and Powerpoint
- Organized, self-motivated and adaptable, with a professional attitude
- Comfortable multi-tasking in a fast-paced team environment
- Comfortable working with Sales Leadership and cross-functional teams

**Perks & Benefits**
- We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more

**Our Story**
- Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 600 staff, $34 billion in transactions in FY22, we’re much more than an EFTPOS provider - Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With
**10 industry firsts** to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses.

**Values**

**Wow the Customer**:

- We love our customers and we want them to love us too.

**Be Good**:

- We're open and transparent, and we do the right thing - even when nobody's watching or it's really hard.

**Commit to Greatness** - We think big, move fast and dare to be different. We're always asking "what's next?"

**Stay Hungry** - We ooze passion and determination and we play as a team to win.

**Win Together - **We are a united team. With growth mindsets and without ego, we embrace diversity to collaborate, innovate and accelerate.

**Privacy and Submitting your Application**
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- Privacy Statement & Consent for Job Applicants_
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- ) and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies._
- Tyro does not accept unsolicited agency CV’s. Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes._

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