IT Service Management Reporting Specialist

5 days ago

Brisbane, Australia Hudson Australia Full time

Fantastic opportunity for an IT Service Management Reporting Specialist to join a large government owned organisation to review and analyse current reporting requirements and capabilities, then develop and implement a roadmap to uplift reporting practices across Support Services.

This includes simplifying, automating, and improving reporting practices, the use of reporting tools and data analytics, to provide actionable insights on service performance.

This role will develop performance metrics and an executive level service performance scorecard, improving both the accuracy and quality of information presented to better inform decision making.
- **Full time | Permanent**:

- **Brisbane / Melbourne / Canberra**:

- **Must be an Australian Citizen - Ability to achieve and maintain an Australian Government National Security Clearance at the required level.**

**Skills, Competencies and Qualifications**
- Experience in reporting and analytics of IT services under an ITIL framework including incident, problem change, availability, configuration, and service desk.
- Experience with contemporary reporting tools, (including but not limited to PowerBI, ServiceNow Analytics and Cognos).
- Experience in analysis and development of service reports in a complex IT/OT environment with multiple management frameworks.
- Established capability and proven experience with data analytics and service delivery performance reporting in a fast-moving operational environment.
- Experience and results in research, analysis, reporting in a complex, operational, and geographically dispersed organisation.
- Ability to dissect and understand complex business processes to provide robust and accurate reporting.
- 5+ years in an ITSM led Service Operations environment.
- A demonstrated ability to interpret data and work with limited technical guidance on moderately complex tasks.
- Well-developed verbal and written communication skills, and the ability to manage important business relationships.
- Tertiary qualifications in a relevant field and/or equivalent experience.

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