Assurance Analyst

Assurance Analyst 

•  Employment Type: six-month
  temporary full time.
•  Position Classification: Project Officer / Assurance Analyst - Grade 7/8
•  Remuneration: $113,574 - $125,720 (plus super and leave loading)
•  Hours Per Week: 35
•  Location: Hybrid work arrangement with attendance at our Sydney
  McKell office required 2–3 days per week.

About the opportunity

We're looking for a Project Assurance - focused team member to join Portfolio,
Management and Assurance (PMA) as our new Assurance Analyst.

In this role, you'll work as part of the Portfolio Assurance team to ensure
Department of Customer Service project delivery teams adhere to Assurance
policies and frameworks, as well as driving continuous improvement across one
of NSW Government's largest portfolios.

The purpose of the Assurance Analyst is to manage the
effective delivery of projects and programs across the portfolio, provide
recommendations to help projects get back on track, ensure projects adhere to
the Gateway Policy and manage knowledge sharing platforms to ensure they are
current and fit-for-purpose. 

This role is responsible for providing oversight across several critical
assurance activities, including, overseeing ongoing project assurance through
independent assurance reviews, periodic reporting on close out actions and
recommendations, reporting on all assurance activities, processes and impact,
analysis of trends and insights emerging from various policies and frameworks
and the identification and implementation of continuous improvement
initiatives.

We have two roles available: one fulltime ongoing position, and one temporary
full time role to provide maternity cover. Remuneration will be determined with
the successful candidate.

This recruitment may be used to create a Talent Pool for similar future roles
(ongoing or temporary) that may arise over the next 18 months. 

About you

You are a confident communicator and advisor with demonstrated experience in project
delivery, governance and assurance. You have a strong project delivery background, with an understanding of project
governance and strong analytical skills to systematically evaluate a project's
health, viability, and alignment with objectives to make recommendations. You
will have strong interpersonal and communication skills including the ability
to present analysis, findings and assurance recommendations verbally or in a
written format.

Your
responsibilities will include: 

• Coordinate the management of the planning and scheduling of all
  assurance reviews activities to align with the requirements of each project
• Coordinate data capture for projects registration and
  monthly status reporting to ensure alignment within the frameworks established
  under organisational and divisional plans
• Participate and contribute on assurance reviews, including
  interviewing stakeholders, collecting information, reviewing documentation and
  drafting assurance reports to ensure quality outcome
• Gather and prepare information resulting from assurance
  reviews for senior Executives to present the data and support informed
  decision-making
• Coordinate the monthly billing process including interagency
  recharges, to organise the review of cost chargeback
• Report and escalate the overdue reviews recommendations to
  the senior Executive to ensure recommendations are implemented in a timely
  manner
• Liaise with key agencie's stakeholders to ensure project
  information and reporting is updated on a regular basis

About us

The Department of Customer
Service is transforming the way NSW Government agencies interact with
customers. We are passionate about putting the customer at the centre of
everything we do and adopting innovative technologies to make government work
better.   

The
Department of Customer Service is a regulator and service provider, focusing on
delivering first-class customer service, digital transformation, and regulatory reform to create
better outcomes for the people of NSW.   

This role
is an exciting opportunity to work within our Portfolio Management and
Assurance (PMA) team within the Policy, Strategy and Governance division. PMA
is a centralised Portfolio Management Office that manages and support the
investment portfolio and investment lifecycle for DCS. This means we: 

• Manage the DCS portfolio of
  projects across several partner agencies, worth billions of dollars 
• Guide and support projects and
  programs from idea stage through to close out and benefits realisation,
  helping to deliver them in a best practice way and achieve their intended
  outcomes and benefits Our mission
  is to become a trusted customer centric service provider, enabling agencies to
  deliver personalised digital experiences to NSW and this vacancy will provide a
  pivotal role in achieving this. 

Understand
more about the Department of Customer Service – here.  

Salary Grade 7-8, with the base salary for this role starting
at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Sandy Anderson via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: 

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process