Retail Manager

**Company Name**:
SYD CAR TRADING PTY LTD

Trading As: Allen CarSales

**ABN**:
226 601 19095

**Position**

Retail Manager

**Work Type**:
Full Time with 38 hours per week

**Salary**

$102,752 + superannuation per annum

**Location**

149 Parramatta Road, Concord, NSW 2137

**About The Business**

Founded in 2017, Allen Car Sales is a leading used vehicle dealership in Australia. The company began with its **flagship store in Concord**, which remains the cornerstone of its operations and growth. Over the years, Allen Car Sales has expanded to establish additional branches in Five Dock, Mascot, and Canberra, building a strong reputation for reliability and customer satisfaction.

Allen Car Sales specialises in a **diverse range of affordable to premium used vehicles**, maintaining an active inventory of over 150 cars and achieving **annual sales of approximately 1,500 vehicles**. The Concord store plays a critical role in managing customer demand in Sydney’s Inner West and consistently delivers a **high standard of service**, as reflected in the company’s 4.8-star Google rating based on 400+ customer reviews.

As part of its growth strategy, Allen Car Sales is expanding both **physically and digitally**. The Concord store is supported by the company’s investment in a modern online sales platform featuring virtual vehicle tours, digital financing options, and streamlined purchasing processes.

The company’s mission is to provide a **trustworthy, seamless car-buying experience**, while the Concord store continues to serve as a central hub for sales operations, customer service excellence, and business growth. To support this mission and ongoing expansion, Allen Car Sales (Concord) is seeking to sponsor a **full-time Retail Manager** who will oversee day-to-day retail operations, lead the sales team, and ensure continued compliance with industry standards.

**About The Position**

Allen CarSales is looking for a full-time Retail Manager with at least 1 years of relevant experience and a relevant diploma qualification.

**Reporting To**

This role reports to the Director

**Tasks and Responsibilities**

**Sales Operations Management**:

- Oversee the end-to-end retail sales process, ensuring smooth and efficient vehicle transactions from customer inquiry to final delivery.
- Develop and implement effective sales strategies to achieve monthly and annual sales targets
- **Team Leadership and Performance Management**:

- Lead, supervise, and mentor a team of sales consultants, setting performance goals and providing regular training and feedback.
- Conduct performance reviews, monitor KPIs, and foster a high-performance, customer-focused team culture.
- **Customer Service and Relationship Management**:

- Maintain a strong customer service standard by ensuring all clients receive prompt, respectful, and knowledgeable service.
- Resolve customer complaints or issues effectively and professionally, ensuring customer satisfaction and retention.
- **Inventory and Vehicle Display Management**:

- Manage and monitor vehicle inventory, coordinating vehicle wholesales and auction, rotation, and stock levels based on sales trends and demand.
- Ensure all vehicles are appropriately priced, well-presented, and professionally displayed in the showroom and online platforms.
- **Data Analysis and Reporting**:

- Prepare regular sales reports and performance analysis for management, identifying trends of vehicles and recommending strategic actions.
- Track customer insights and feedback to improve processes, offerings, and customer experience.
- **Digital Platform Integration and Online Sales Support**:

- Assist with the implementation and continuous improvement of Allen Car Sales’ online retail platform like Company website, Facebook, Carsales and Red notes, including virtual vehicle tours and digital financing options.
- Ensure accurate online listings, promotional content, and smooth user experiences in above digital platforms.
- **Compliance and Risk Management**:

- Ensure retail operations comply with relevant industry laws, Fair Trading regulations, and internal company policies.
- Oversee proper documentation of sales, contracts, and customer records in line with dealership standards.
- **Marketing and Promotion Support**:

- Collaborate with marketing coordinator to plan and execute promotions, events, and seasonal campaigns to increase foot traffic and online enquiries.
- Provide input on advertising strategies and vehicle promotions based on current market conditions and sales data.
- **Staff Recruitment and Training**:

- Assist in the recruitment and onboarding of new retail staff members.
- Provide ongoing training and support to ensure team members are knowledgeable about vehicles, financing, and compliance requirements.

**Qualifications, education, experience, and abilities required**:
**Qualifications/Education**
- Relevant Diploma qualification (In business / leadership management)

**Experience/ Knowledge**