Client Solutions Specialist

5 days ago

Docklands, Australia Insignia Financial Ltd Full time

Client Solutions Specialist

**Location**:MELBOURNE, VIC, AU, 3008

**Employment Type**:Permanent Full Time
- Be the voice of Insignia Financial for our valued clients
- Permanent full-time opportunity with roles available in Melbourne, start date mid-September

**The opportunity to join our team**
- We’re looking for Client Solutions Specialists to join our Wrap team. In this role, you'll play a key part in delivering service excellence across inbound client enquiries and critical administrative tasks. Acting as the first point of contact, you’ll guide clients through their journey with care, clarity, and confidence - while ensuring data and workflows are managed accurately behind the scenes. This is a great opportunity to join a values-driven organisation that’s committed to improving client outcomes and empowering its people.

**Key Responsibilities**:

- Take end-to-end ownership of client enquiries, issues, and complaints, ensuring timely and effective resolution
- Navigate multiple systems and tools to access, update, and process client information accurately
- Perform administrative and data entry tasks with a strong focus on detail and accuracy
- Engage clearly and empathetically with clients and internal stakeholders
- Work collaboratively to improve service delivery and remove inefficiencies
- Seek guidance when needed and actively participate in ongoing learning and development
- Meet all compliance and governance expectations, including accurate record-keeping and timely completion of training
- Contribute to a supportive team environment and continuous improvement culture

**What you will bring**:

- Prior experience in a client service or client-facing role (preferred)
- Proficiency in Microsoft Office and confidence using online systems
- Strong written and verbal communication skills
- Excellent attention to detail, especially in data processing and administration
- Effective time management and ability to prioritise in a fast-paced environment
- A proactive, adaptable approach to learning and problem-solving
- Reliability, honesty, and a commitment to delivering on promises
- A collaborative attitude and willingness to share feedback and ideas

**To Apply**
- Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

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