Service Desk Team Leader
2 days ago
**Role**: Service Desk Team Leader
**Location**: Sydney
**Salary Range**: $120,000 - $130,000 (including superannuation)
What did you have for breakfast today? Whether it’s the flour in your toast or the grain in your cereal, it’s highly likely that GrainCorp helped get it onto your plate As we find new ways to connect rural communities with food, animal feed, and industrial customers around the world, we’re proud to be leading the way in sustainable agriculture.
**About the role**:
As the Service Desk Team Leader you will provide strategic and operational leadership to the IT service desk team, ensuring efficient and customer-focused support. Your responsibilities will include managing daily operations, mentoring staff, overseeing incident and request resolution, and driving continuous improvement initiatives. The role also involves collaborating with internal departments and external vendors to maintain service quality, align IT support with business needs, and consistently exceed service level targets.
- Ability to manage, lead, and develop high-performing teams.
- Ability to collaborate effectively with internal teams, vendors, and global support partners
- Experience in successful project delivery of improved service processes.
- Minimum of 3 years' experience in a Senior Team Lead or Team Leader role within an IT Service Desk
- Experience using and configuring ITSM tools, particularly ServiceNow.
- Advanced understanding of Windows 10/11 and Microsoft 365 suite.
- Sound knowledge of Active Directory, Entra ID, and Exchange.
- Proficient in generating performance reports and managing analytical requests, including advanced use of Excel functions for data analysis and export.
**What we offer**:
- Professional development & leadership programs
- Hybrid work and flexible leave options including birthday leave
- Health & wellbeing support
- Inclusive, values-driven culture
- We’re proud to be a Family Inclusive Workplace accredited employer, supporting balance, care and flexibility in every career
**Ready to apply?
- 
					
						IT Service Desk Technician
1 week ago
Barangaroo, Australia Thales Full timeAt Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - and that it’s all driven by human intelligence. Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and...
 - 
					
						Accounts Receivable Team Leader
2 weeks ago
Barangaroo, Australia GrainCorp Full time**About our team** GrainCorp Limited is an ASX listed Australia-based diversified agribusiness company, the essential ingredient to success has been the investment in the people, structure and processes that highlight GrainCorp’s Sustainability, Environment, Social and Governance capabilities. As part of our dedication to a sustainable future for...
 - 
					
						Service Delivery Manager
1 week ago
Barangaroo, Australia Thales Full timeAt Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - and that it’s all driven by human intelligence. Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and...
 - 
					
						Client Services Team Lead
2 weeks ago
Barangaroo, Australia Page Personnel Full timePermanent Position - Competitive Salary Package **About Our Client**: Our Client is a leading global professional services firm, providing high-quality services in audit, tax, advisory, and consulting to a wide range of clients across industries. With a strong commitment to delivering value to clients, they offer innovative solutions that help clients...
 - 
					
						Team Leader, Pricing Methodologies
2 days ago
Barangaroo, Australia Origin Energy Full timeAbility to make a positive impact at Origin - Key analytical role leading a team of 2-3 direct reports - Sydney based **Working for us** At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get...
 - 
					
						Head Concierge
2 weeks ago
Barangaroo, Australia Manhattan Group Full time**Head Concierge** **Blue Chip Finance Sector** **Sydney** Manage all client & product related services Monday to Friday only with no night or any public holidays work **6 Main responsibilities** Coordination of all front desk & reception activities Complete customer services experiences with the certain WOW factor Comprehensive understanding of all...
 - 
					
						Team Leader
9 hours ago
Barangaroo, Australia Origin Energy Full timeOccasional travelling to Eraring to meet and collaborate with your many stakeholders - Sydney based **Working for us** At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A...
 - 
					
						Member Support Manager at Fitness First
4 days ago
Barangaroo, Australia PG Operations Pty Ltd Full time**About Fitness First**: A globally recognised leader in the fitness sector, **Fitness First** currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with **Fitness First** is more than just a paying job. It's the start of a career...
 - 
					
						Front Office Attendant
2 weeks ago
Barangaroo, Australia Crown Resorts Full time**Company Description**: **BETTER BEGINS HERE** Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore...
 - 
					
						Front Office Attendant
6 days ago
Barangaroo, Australia Crown Resorts Full time**Company Description**: **BETTER BEGINS HERE** Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore...