Sales Support Coordinator

7 days ago

Sydney, Australia Morae Global Full time

The Sales Support Administrator provides fast and efficient administrative support to the Sales division, working as an important link between the client, salesperson, and other non-sales departments. Reporting to the Global Head of Sales Support (based in the UK), this position will have responsibility for the creation of APAC renewal quotations, sales quotations, assisting the APAC Sales team with their client base and the processing of sales orders. This role is pivotal to the smooth running of the APAC Sales team and has an influence over the activity levels that can be maintained by senior members within the team.

Sales Support Responsibilities:

- Responsible for the end-to-end client software renewal process, ensuring deadlines are met. This involves inputting sales figures accurately, quoting clients, chasing clients for sign off, closing renewals, processing with vendors, and providing regular updates to the Global Head of Sales Support.
- Provide day to day administrative support to the Account Directors and their clients.
- Adhere to the processes in place for new software orders with suppliers.
- Input and process sales opportunities on behalf of the Account Directors.
- Correctly enter and maintain client data in the Salesforce CRM system.
- Answer calls from suppliers and clients, passing over any leads from prospective clients.
- Respond to and take ownership of client and internal queries in a timely fashion.
- Ensure client requests are chased up internally with the relevant team (e.g., Support, Consultancy or Project Management) and relay any updates back to the client.
- Process and co-ordinate sales requests from different areas of the business, such as Support to Sales escalations or Change Requests from Project Management.
- Resolve invoice and sales related queries for the APAC Finance department.
- Administrative assistance on client contracts and various legal agreements (no prior legal knowledge needed).
- Provide budgetary renewal figures to clients upon request.
- Handle any client complaints in a professional manner, escalating to relevant personnel
- Occasionally assist Sales Support team members in the other regions (UK, US, DACH) with tasks.
- Work on various mini projects such as an annual software true up campaign.
- Generate license keys for software.
- Provide data and various reports to help the Sales and Finance teams.
- From time-to-time office co-ordination / facilities assistance for the Sydney office will be required

Preferred Experience & Attributes:

- 2 years office administrative experience in a fast-paced environment. Sales Support/ Renewals background beneficial.
- Exceptional attention to detail, high levels of accuracy and precision in data entry
- Excellent written and verbal communication skills with a professional telephone manner.
- Independent worker, able to work unsupervised on own initiative
- Team player with a high level of dedication
- Commercial awareness and an understanding of Sales targets and deadlines.
- Experience of working with / entering data into databases. Salesforce knowledge desirable but not essential.
- Effective multi-tasker, able to organize a busy workload and prioritize conflicting responsibilities.
- Proficient in Microsoft Office Suite (Outlook, Teams, Word, Excel)

About Morae Global Corporation

Pay: From $55,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Sydney, NSW 2000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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