Service Desk Officer

1 week ago

Gowrie Park, Australia Hydro Tasmania Full time

**Job no**: 497433
**Work type**: Permanent Full time
**Location**: Hobart, Gowrie Park, Trevallyn
**Categories**: Information Technology
- Provide service support across the Hydro Tasmania group.
- Take advantage of the range of benefits offered by Hydro Tasmania.
- Surround yourself with passionate IT professionals.

**Salary range $70,696- $86,497 plus super**

At Hydro Tasmania, we’re leaders in renewable energy, powering Australia with clean hydropower. We really care about making a difference for better, but it’s a big job and we can’t do it alone. Which is right where you come in.

**About You**:
With at least 2 years experience supporting services within an ITIL Service Management framework, you are confident in your ability to provide exceptional customer service. You’ve used IT Service Management (ITSM) toolsets in previous roles and are quick to pick up new platforms. With a keen interest in process improvement, you appreciate structure workflow and reporting.

Whilst technical knowledge is essential to your role, providing a positive customer experience will be integral to your success, you have the talent to build strong relationships and trust with stakeholders. You’re a diligent operator who has the ability to plan and organise your own workload whilst managing conflicting priorities.

**About the role**:
Working within the ITIL framework as part of the Service Desk team, you will provide service support across the Hydro Tasmania group including field-based staff in remote locations across Tasmania. You’re responsible for answering queries and addressing system and user issues in a timely and professional manner showcasing excellent customer service.

You will be proactive in identifying and assisting with process and business improvement initiatives, particularly with respect to continual service improvement.

Further information can be found on the attached Position Description: PD - Finance - Service Desk Officer - HT2 - Feb 2021.pdf

**What you’ll get back**

This is an opportunity to grow your career and redefine your role in tomorrow’s industry landscape. We offer truly flexible work that suits you, a competitive remuneration package, and the rare opportunity to play a role in Australia’s renewable energy transformation while enjoying the - lifestyle Tasmania has to offer.

Hydro Tasmania is an endorsed employer for all women. See our range of benefits and the great work we do through our Work180 page: Hydro Tasmania group | WORK180 Endorsed Employer

**If you want to make a difference for better**

Recruitment agencies: we respectfully ask that no agency resumes be presented at this stage.

**Advertised**: 18 Sep 2024 Tasmania Standard Time
**Applications close**: 27 Sep 2024 Tasmania Standard Time

  • Service Desk Officer

    6 days ago

    Osborne Park, Western Australia Department of Training and Workforce Development Full time $60,000 - $90,000 per year

    We are seeking to create a pool of suitable applicants for the position of Service Desk Officer.Appointments may be made on a full-time, part-time, casual, permanent or fixed-term basis with possible further term and/or permanency.The DepartmentAt the Department of Training and Workforce Development, we support Western Australia's training system to develop...

  • Service Desk Analyst

    1 week ago

    Norwest Business Park, Australia Greenstone Full time

    **Service Desk Analyst** **12 Month Contract Opportunity****: - Full Time** - **_Are you passionate about IT and hold great problem solving skills?_**: - **_Opportunity to work closely with a team of Service Delivery & Technology professionals providing customer centric IT support_**: - **_Provide Level 1 support to the business and manage...

  • Service Desk Analyst

    2 weeks ago

    Osborne Park, Australia Emeco Full time

    **Service Desk Analyst**: **About the Position**: We are currently seeking a Full Reporting to the Operations Team Leader, you will be responsible for - Providing accurate Incident resolution and Service Request management, with an aim to meet or exceed customer’s requirements and expectations; - Effectively managing incidents and Service Requests ;...

  • Service Desk Analyst

    8 hours ago

    Macquarie Park, Australia Optus Full time

    **Service Desk Analyst**: **Date**:15 Jan 2025 **Location**: Macquarie Park, Australia **Company**:Singtel Group At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the...

  • IT Service Desk Analyst

    6 days ago

    Macquarie Park, Australia Catholic Healthcare Full time

    Job Description IT Service Desk Analyst Based at Macquarie Park, short walk from Metro Station + WFH Options 7 Additional Leave Days Per Year + Not For Profit Salary Packaging Values-Based Organisation - Growth Industry, great team! An exciting and rewarding opportunity has become available to join our large busy IT team. If you enjoy helping others, have a...

  • IT Service Desk Support

    7 hours ago

    Sydney Olympic Park, Australia Royal Agricultural Society of NSW Full time

    **Some of our great benefits**: - Sydney Royal Easter Show complimentary tickets and meals - Staff draws to win tickets to Sydney Showground events - 15% Staff discount at onsite cafe 'Uptown Charlies' - Free Onsite Parking - Work lifestyle flexibility - Salary packaging - Salary protection insurance - Subsidised Superannuation life insurance premiums -...

  • Service Desk Officer

    1 week ago

    Harris Park, New South Wales, Australia Uniting Full time $60,000 - $80,000 per year

    Service Desk Officer (HR/Payroll)Parramatta CBD | Fixed Term 12 Month Contract | Hybrid Working ModelAt Uniting, we are committed to making a real difference in the world. We inspire people, strengthen communities, and actively confront injustice.We celebrate diversity and welcome all individuals, regardless of ethnicity, faith, sexual orientation, or gender...

  • IT Service Desk and Delivery Manager

    6 days ago

    Sydney Olympic Park, Australia Flourish Australia Full time

    **Flourish Australia has an exciting new opportunity for an IT Service Desk and Delivery Manager** to join our Support Hub team at Sydney Olympic Park!**: The position available is: - **Full-time (76 hours/fortnight)**: - **Working Monday to Friday**: - **Based in Sydney Olympic Park with flexible working from home arrangements available**: -...

  • Service Desk Analyst

    6 days ago

    Osborne Park, Western Australia Department of Training and Workforce Development Full time $60,000 - $90,000 per year

    We are seeking to create a pool of suitable applicants for the position of Service Desk Analyst.Appointments may be made on a full-time, part-time, casual, permanent or fixed-term basis with possible further term and/or permanency.The DepartmentAt the Department of Training and Workforce Development we support Western Australia's training system to develop...

  • IT Service Desk Support

    2 weeks ago

    Sydney Olympic Park NSW, Australia Royal Agricultural Society of NSW Full time $60,000 - $90,000 per year

    About the RoleWe're seeking an IT Service Desk Support professional to help keep the Royal Agricultural Society of NSW (RAS) and our event partners at Sydney Showground connected, productive, and secure.Provide frontline support, maintain core network and endpoint services, and play a hands-on role in Microsoft 365/Office 365 collaboration tools, supporting...