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Service Desk Officer

2 weeks ago

Gowrie Park, Australia Hydro Tasmania Full time

**Job no**: 497433
**Work type**: Permanent Full time
**Location**: Hobart, Gowrie Park, Trevallyn
**Categories**: Information Technology
- Provide service support across the Hydro Tasmania group.
- Take advantage of the range of benefits offered by Hydro Tasmania.
- Surround yourself with passionate IT professionals.

**Salary range $70,696- $86,497 plus super**

At Hydro Tasmania, we’re leaders in renewable energy, powering Australia with clean hydropower. We really care about making a difference for better, but it’s a big job and we can’t do it alone. Which is right where you come in.

**About You**:
With at least 2 years experience supporting services within an ITIL Service Management framework, you are confident in your ability to provide exceptional customer service. You’ve used IT Service Management (ITSM) toolsets in previous roles and are quick to pick up new platforms. With a keen interest in process improvement, you appreciate structure workflow and reporting.

Whilst technical knowledge is essential to your role, providing a positive customer experience will be integral to your success, you have the talent to build strong relationships and trust with stakeholders. You’re a diligent operator who has the ability to plan and organise your own workload whilst managing conflicting priorities.

**About the role**:
Working within the ITIL framework as part of the Service Desk team, you will provide service support across the Hydro Tasmania group including field-based staff in remote locations across Tasmania. You’re responsible for answering queries and addressing system and user issues in a timely and professional manner showcasing excellent customer service.

You will be proactive in identifying and assisting with process and business improvement initiatives, particularly with respect to continual service improvement.

Further information can be found on the attached Position Description: PD - Finance - Service Desk Officer - HT2 - Feb 2021.pdf

**What you’ll get back**

This is an opportunity to grow your career and redefine your role in tomorrow’s industry landscape. We offer truly flexible work that suits you, a competitive remuneration package, and the rare opportunity to play a role in Australia’s renewable energy transformation while enjoying the - lifestyle Tasmania has to offer.

Hydro Tasmania is an endorsed employer for all women. See our range of benefits and the great work we do through our Work180 page: Hydro Tasmania group | WORK180 Endorsed Employer

**If you want to make a difference for better**

Recruitment agencies: we respectfully ask that no agency resumes be presented at this stage.

**Advertised**: 18 Sep 2024 Tasmania Standard Time
**Applications close**: 27 Sep 2024 Tasmania Standard Time