
Technical Support Specialist Exec Support
1 day ago
**_Together we shape thriving communities, public spaces, places and economies._**
**_ _**
- **Keep our team’s mission-critical IT operations running without a hitch**
- **Ongoing full-time opportunity**
- **Office location - Parramatta with flexible working supported**
- **Salary relative to experience and ranges from $110,266.00 to $122,058.00 plus super**
**What’s in it for me?**
Join our team for a **fantastic culture** with** dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and **prioritise**work/life balance**and wellbeing** with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a **diverse and inclusive workplace** where everyone feels welcome, respected, and empowered to succeed.
**The role**
As a** Technical Support Specialist Exec Support,** you'll be a go-to expert ensuring seamless ICT services for the Office of the Secretary and our senior executives and other ICT customers. From troubleshooting technical issues across multiple platforms to providing timely advice and support, your role is critical in keeping operations running smoothly. Whether assisting remotely or on-site, you'll proactively manage service requests, escalate issues when needed, and advocate for priority resolutions.
Navigating a high-demand environment, you'll balance urgent support needs while maintaining efficiency and discretion. With shifting priorities and direct engagement with senior stakeholders, your ability to deliver reliable, high-quality technical solutions will ensure uninterrupted business operations.
For more information read the full Role Description**:Technical Support Specialist Exec Support**
**What you will bring to the role**
- Thrives in high-pressure environments, juggling multiple priorities while delivering rapid, high-quality solutions.
- Exceptional interpersonal skills and professionalism, engaging effectively with senior stakeholders.
- Solution-focused and proactive, always one step ahead in resolving technical issues with urgency and precision.
- Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations.
- Demonstrated flexibility and adaptability to thrive in a fast-paced and dynamic work environment.
- Solid time management and organizational skills to prioritize tasks and meet deadlines efficiently.
- Outstanding stakeholder engagement skills fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes.
- Proactive technical support and troubleshooting to swiftly identify and resolve ICT issues, ensuring mínimal disruption for senior executives.
- Clear and concise technical communication skills to effectively explain solutions to non-technical users while providing seamless support across multiple platforms.
**Key knowledge and experience**
- Trusted technical expert ensuring seamless ICT services for senior executives, including ED and Secretary.
- 5+ years of hands-on technical support experience—troubleshooting, advising, and resolving complex ICT challenges.
- Experienced in the support of multiple Business Applications and support tools including Office 365, VoIP, MS Teams, Azure AD, SCCM, MS Exchange admin and Intune admin
- Experienced supporting ICT hardware including laptops, desktops, monitors, cabling and mobile devices
- LAN/WAN/Cloud support experience
- Video conference and meeting room support experience
- Advanced knowledge of Windows 10 operating systems support and Windows 11 experience
- Knowledge of ITIL Methodologies
**Work schedule**
We're committed to creating a workplace that works for everyone. Our policy is about creating flexibility in where, when, and how work happens to improve outcomes for both employees and the people of NSW. Due to the unique requirements of this role, applicants should be prepared to work on-site a minimum of 2 days per week and expect and be willing to travel to Parramatta or Sydney CBD offices as required.
**About us**
The **Department of Planning, Housing and Infrastructure** (DPHI)** improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.
We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.
**Join us**
A recruitment pool may be created for ongoing
-
Technical Support Specialist
1 week ago
Sydney, Australia Excolo Partners Full timePrestigious Financial Services Organisation that is looking for a Technical Support Specialist to join thier Service Delivery Team! IT & Telecomms Help Desk / Support Sydney Contract We're working with a Prestigious Financial Services Organisation that is looking for a Technical Support Specialist to join their Service Delivery Team! In this role, you...
-
Ict Support Consultant
1 day ago
Sydney, Australia Onset Full time"Deliver the mission critical IT services that move the world" **Location**:Canberra - Office based **Duration**:6 Months + 6 Months extension option **Clearance**:minimum of baseline **About the role**: - Level 1 and 2 technical support following the ITIL methodology. - Use call centre and ServiceNow as a service management tool. - Image devices following...
-
Technical Support Specialist
1 week ago
Sydney, Australia Applanix Full time**Your Title**:Technical Support Specialist **Job Location**:Sydney, NSW, Australia **Our Department**:Trimble Viewpoint Are you interested in supporting our cutting-edge technology products for the construction sector to customers across Australia? **What You Will Do** As a Technical Support Specialist with Trimble, you are an important primary support...
-
Technical Specialist
2 weeks ago
Sydney Western Suburbs, Australia NSW Government Full time $149,739 - $152,730 per yearTemporary until 30 June 2026Full Time, 35 hours per weekLocation: Elizabeth Macarthur Agricultural Institute (EMAI), MenangleProfessional Officer Grade 5 | Salary from $149,739 to $152,730 (commensurate with qualifications, skills and experience) plus superannuationDiversity, equity and inclusion are central to the Department of Primary Industries and...
-
Technical Support Specialist
2 weeks ago
Sydney, Australia Gartner Full time**Description**: The Technical Support Specialist provides second level support to identify and solve technical issues escalated by the Help Desk to meet Gartner standards and will also provide technical expertise on projects, site visits and Gartner Events support. **Responsibilities**: - Escalated (level 2) technical support: Provides technical hardware...
-
Melbourne Western Suburbs, Australia Elevate Support Care Full timeAbout us Elevate support care is a growing team dedicated to providing NDIS services and ensuring all participants receive the quality care they deserve. Job Title: Support Worker Location: Western Suburbs **Job Type**: Casual Job Summary: We are seeking reliable and experienced Support Workers to join our team in Melbourne Western Suburbs. As a Support...
-
Technical Support Specialist
3 days ago
Sydney, New South Wales, Australia Jomablue Full time $60,000 - $90,000 per yearAbout UsJomablue is a leading player in the events industry. But we're not just about delivering top-notch SaaS and onsite solutions for event professionals; we're also about building careers and fostering growth. Our culture thrives on innovation, collaboration, and the relentless pursuit of excellence.The RoleThe Technical Support Specialist reports to the...
-
NDIS Support Coordinators
3 days ago
Sydney, New South Wales, Australia Auscare Support Full time $65,000 - $150,000 per yearNDIS Support Coordinators – We are Looking for LegendsAt Auscare Support, we take our work seriously, but not ourselves. We are Specialists in Support Coordination, ethical, compliant, and a leading NDIS provider across Australia, and we are on the lookout for Independent Support Coordinators who want to do good work, have fun, and be valued for it. Pay:...
-
Technical Support Specialist
1 week ago
Sydney, Australia Technogym Full timeTechnical Support Specialist **Location**:Sydney, NSW, AU **Function/Branch**:Operations **Type of contract**:Permanent Employee Our CompanyTechnogym inspires **70 million daily users** to train using our **innovative & engaging solutions for fitness, sport and health**. By promoting the **Healthness lifestyle** of exercise, a balanced diet, and a...
-
Technical Support Specialist
2 weeks ago
Greater Sydney Area, Australia REND Tech Associates Full time $104,000 - $130,878 per yearAbout UsREND Tech Associates is a leading IT solutions partner specialising in the healthcare industry. We support medical practices, clinics, and healthcare providers with secure, reliable, and innovative technology solutions. Our mission is to keep healthcare professionals connected and productive through exceptional IT support and tailored services.The...