Junior Digital Journey Analyst

4 days ago

Sydney, Australia BizCover Full time

We’re introducing a new growth-focused role within the Customer Acquisition team**:Junior Digital Journey Analyst**. This is a hands-on position ideal for someone with 1-2 years’ experience or a strong graduate background in digital analytics, marketing, customer experience, or UX.

This is a high-development role with a clear growth pathway toward digital optimisation or product leadership.

**Requirements**:

- Comfortable working with data and analytical tools (e.g. GA, Power BI, session replay tools)
- Strong mathematical thinking and data literacy — can spot trends and ask the right questions
- Curious, critical thinker who is eager to improve digital experiences and identify optimisation opportunities
- Excellent communicator who can collaborate across teams and present insights clearly
- Takes pride in work and holds self, peers, and vendors to high standards
- Brings ideas around how technology can improve the customer journey and reduce friction

**Key Responsibilities**
- Analyse drop-off trends in collaboration with Analytics and Product to help improve IPG (Integrated Product Gateway) conversion
- Support Marketing and Design in implementing top-of-funnel improvements informed by data
- Own the review and summarisation of online NPS scores and verbatim feedback to identify core user pain points
- Assist with digital customer journey mapping, identifying friction or confusion in the path to quote and purchase
- Identify and facilitate improvements to the BizCover underwriting funnel (e.g. question order, clarity, UI friction)
- Contribute to A/B test design and delivery (e.g. hypothesis framing, asset preparation, tracking setup with guidance)
- Prepare weekly reports and dashboards using Google Analytics, Power BI, and internal data platforms
- Engage with external vendors and platform partners (e.g. analytics tools, A/B testing platforms) to ensure accurate data, troubleshoot issues, and support implementation of CX enhancements

**Career Development**

**Benefits**- Join a high-impact digital acquisition team at one of Australia’s leading Insure Techs
- Exposure to product, analytics, UX, marketing, and external vendors
- Room to grow-we’re looking for someone who wants to make this role their own
- Help shape the experience of thousands of small businesses every week
- Exciting and rewarding team culture
- Growing company with progression opportunities

**What Kind of Person Works Well in our Company**:
Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are
- **Customer Fanatics -**_noun: _a person who delivers a first class customer experience every time
**Drumbeaters -** _noun: _a person who enthusiastically celebrates and supports their team mates and the business
**Finishers**:

- _noun: _a person you can trust to get it done
**Advancer** - _noun: _a person who always wants do better

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