Digital Journey Manager

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**Digital Journey Manager - Digital Marketing | Location - Flexible**
- Be a part of a rapidly growing Digital Marketing team
- Work for one of the world’s largest Financial Services organisations
- Allianz is a Flex Ready employer, flexible working options are available

**Do you want to work in a high-trust culture where you’ll feel empowered to make decisions that result in impact?**

Allianz’s Digital Marketing division currently has an opening for a
**Digital Journey Manager **to manage and enhance digital experience journeys for Allianz customers and partners, developing and steering digital journey roadmap for all online touch points. Ensuring performance is monitored, measured and reported on, the role will drive higher customer and stakeholder engagement (NPS), resonance with the Allianz brand experience, and increasing sales and service efficiency, thus driving better business outcomes. This role will also lead the development of a digital product vision in collaboration with key stakeholders to ensure the roadmap is aligned with strategic priorities and focused business outcomes.

**What you should expect**:

- Develop and deliver an integrated digital sales and service journey strategy and roadmap aimed at optimising Allianz digital experiences to help achieve revenue and cost targets through digital channels.
- Ensure a consistent digital experience optimisation approach across all Allianz digital channels and report on initiative outcomes to internal and external stakeholders.
- Develop and maintain a digital journey performance framework to measure initiative success
- Continually assess digital journey performance and pro actively manage and and prioritise pipeline of changes to drive improvement.
- Drive the digital journey roadmap development and execution strategy with key stakeholders.
- Understand the end-to-end Allianz sales and service digital customer journeys, make optimisation recommendations and promote an agile culture in the organisation.
- Lead larger projects, product and regulatory changes and any activities that impact the different customer journeys and experiences.
- Work with Analytics, UX, CRO, other digital specialists and other stakeholders to improve the online experience for Allianz digital sales and / or service experiences
- Ensure that cross dependencies between digital journeys are managed to ensure effective delivery
- Support the delivery during development, including team and sprint planning, daily stand ups, sprint retrospective, stakeholder & final acceptance and documentation as part of regular backlog grooming sessions

**Important to your success**:

- Tertiary qualifications in Marketing, Digital Marketing, Information Technology or similar.
- Experience in managing digital journeys and complex projects and roadmaps.
- Experience in online customer experience, usability trends and information design.
- Experience delivering projects using agile methodologies, design thinking and customer journey mapping.
- Proven ability to quickly comprehend and navigate relevant regulatory and/or legislative compliance requirements that impact Allianz.
- Demonstrated evidence of technical proficiency with Adobe or similar MarTech systems, software, databases, planning, reporting and communication tools.

**What's On Offer**
- This role will present an exciting opportunity to develop a career in a global iconic insurance organisation, which is transforming through an exciting time of change and growth.
- We recognise the contribution of our ‎employees and ‎‎reward our staff with a dedicated range of attractive benefits: wide range of insurance, household, lifestyle and travel discounts available; variety of flexible leave options; on-going training and development opportunities.
- We value integrity, customer focus, collaborative leadership and trust, and we are seeking ‎people with ‎‎the same ‎values. We recognise our employees as our most valuable asset and are committed to helping people to build a long term career within a strong inclusive team culture.

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Car