Manager- Production and Operations

Location: Melbourne | CBD

Job type: Full time

Organisation: State Library of Victoria

**Salary**: $116,552 - $127,621

Occupation: Arts and Sports

Reference: VG/SLV/EXP/1727984

At State Library Victoria, we believe that access to information and stories builds knowledge, strengthens community and inspires our future. Our recent redevelopment transformed our services and spaces, enhancing our role as a driver of Victoria’s education, innovation, tourism and creative industries. As the world enters a time of unprecedented change, this capacity to transform and adapt has never been more important as we support the community to navigate a fundamentally changed, post-COVID-19 world.
- ** Permanent, full-time opportunity**:

- **Attractive VPS 5.2 salary between $116,552-127,621 + superannuation**:

- **Work in a historical landmark in the heart of Melbourne CBD**

**About the Library**

State Library Victoria is Australia's oldest public library, and one of the first free public libraries in the world.

We believe in the power of knowledge to change lives. Free to access and open to all, the Library enriches the cultural, educational, social and economic lives of all Victorians.

State Library Victoria preserves and shares the stories of Victoria and the world, and is a major destination for stimulating cultural experiences, contemporary debates, and community-driven collecting. We encourage learning, exploration, imagination, and creativity, opening up possibilities for all Victorians.

**About the Opportunity**

The Manager Production and Operations leads the team responsible for the production and delivery of experiences for Library audiences, including tours, events, learning programs, fellowships, and online and site-wide experiences. Utilising production management and operational and team leadership skills, the Manager
- Production and Operations ensure that audience experiences are practically and creatively developed and delivered, and effectively evaluated, ensuring accessible, informative and high-quality public programs for the Library. In addition, the Manager - Production and Operations bring critical audience and production insights into the design of existing and future programs.

**Reporting to the Head of Audience Engagement, and working closely with the Creative Programs Manager, your key accountabilities will include**:

- Lead a team of Production and Operations staff, employing their skills to produce and deliver exceptional audience experiences and ensuring high levels of customer service.
- Develop production and operation manuals and tools, to strengthen program delivery (including contributing to the development of an organisation wide event management system)
- Ensure programs are delivered in line with SLV and Audience Engagement's access and inclusion commitments and policies.
- Clearly define and scope the operations for program streams and major projects, contributing to production and programming budgets and managing production budgets to support a financially sustainable program and customer service model.
- Contribute to the development of operational roles and responsibilities for events delivered by other branches (such as philanthropic events and tenants' events).
- Establish relationships with key internal stakeholders to ensure any operational issues can be resolved efficiently and with mínimal impact to audiences or the Library.
- Build a positive, inclusive and approachable team culture, encouraging a collaborative culture of open discussion between the different Audience Engagement, Commercial and Philanthropic teams.
- Embed a process of continuous improvement by delivering survey and review processes, securing audience data and operational insights, to iterate and improve the delivery of creative initiatives.

**About You**

You will come to us as an experienced manager and leader with production delivery expertise who is passionate about contributing to the presentation of distinctive quality experiences at the State Library Victoria. You will possess technical/specialist expertise, be motivated and organised with deep understanding of the requirements of the delivery of events, programs and exhibitions and thrive in fast-paced events environments.

In addition, you will bring the following:

- Demonstrated experience in a leadership role in the creation and strategic development of exhibitions programs.
- Tertiary qualifications in project management, curatorial, arts, design or a relevant discipline required, or appropriate professional experience.
- State Library Victoria is a child-safe organisation. A valid Working with Children Check will be required before commencing.

State Library Victoria promotes a workplace that actively seeks to welcome and value the unique contributions of all people. We strongly encourage **Aboriginal and Torres Strait Islander peoples**, **people with disability**, **people from cultural and linguistical diverse backgrounds**,