Product Operations Manager

**Hi, we’re PEXA**
We know you’ll Google us before applying, so let’s keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper-based process into a digital one. Our solution is a world-first, with over 500 people across Australia and an expanding international team, we’re helping 20,000+ families into their homes each week.

We’re passionate about solving problems for our customers - always striving to set the standard for how property is bought and sold. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation, customers and our community.

We’re growing fast, that is where you come in.

**Why become a PEXArian?**
Great question Being a PEXArian is so much more than just a job. We’re a passionate, motivated and unashamedly enthusiastic bunch at PEXA - we love what we do and we’re proud to admit it Creating brilliant experiences for our members and their clients wouldn’t be possible without ensuring we deliver an exceptional employee experience.

**Here’s a snapshot of what your life at PEXA could look like**:
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Your growth: *
We encourage you to hit your personal and professional learning and development goals with our tailored programs and tools.

**Your wellness**:
We care about your holistic wellbeing - take advantage of our ergonomic environment, a fully stocked kitchen, four wellness days, a $250 wellness subsidy as well as lunch and learn sessions to support your financial wellbeing.

**Your work/life blend**:
We know that work is just one aspect of your life - we want to help you create your ideal work/life blend, rather than squeezing in life around work.

**Your family**:
With a range of benefits aimed at supporting your family including access to a subsidised school holiday program, when we say, ‘welcome to the family’, we really mean it

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A day in the life: *

The Product Operations Manager role is pivotal to scale our product function across 5 time zones. This role brings our teams together with communication, collaboration, analysis, and the introduction of new practices, processes, and technologies to enable our product teams to innovate, deliver and grow.
This role plays a critical role in the success of our products, from idea inception, development, through commercial launch and ongoing maintenance. You’ll be responsible for ensuring a tight product feedback loop, coordinating smooth, high-quality feature launches, scaling our product and design function by optimising and championing our practices and processes, embedding high quality product analytics into our decision making, and building the connective tissue between product and user-facing teams (sales, support, integration). This is a highly cross-functional individual contributor role, and it will be a critical for us to realise our global ambitions.

**Key Accountabilities**
- Implement a product analytics best practice, including tool selection and rollout, embedding data into our decision making, and thought leadership / coaching across the Product and Design team on analytical best practice.
- Proactively identify, define, recommend, prioritize and deliver continuous improvement of our product processes, including our product management tools, product discovery processes, release planning and road mapping.
- Manage our product research and experiment pipeline, including experiments on to help our users be more productive,
- Drive and digest our customer feedback pipeline through surveys, reviews, interviews, NPS and support tickets and the systems to organize and act on this feedback.
- Manage our company-wide product education and training, which is essential for keeping marketing, sales, and customer service teams up-to-speed on the product’s capabilities.
- Own product launch readiness to ensure that user-facing teams are ready with the information and processes required to support new products.
- Support our POs and PMs through our regular road mapping and feature prioritisation cycles.
- Setup a product reporting framework to measure product performance at each stage of the customer journey.
- Amplify our product team’s impact across PEXA by advocating for our users’ needs and sharing our product value, insights, and goals.

**Skills and Experience**
- 5+ years of experience in product operations, product management, or an operational role that worked closely with product and engineering teams.
- Experience in quantitative and qualitative user experience study, market research is desirable.
- Ability to foster collaboration and facilitate teamwork.
- Ability to inspire the PM team to take up new processes.
- Extensive experience working with product and CX analytics tools like Google Analytics, Omniture, Amplitude, Medallia and HotJar and embedding them into product decision making.
- Demonstrated understanding of the Delivery Lifecycle, with experience managing deployments via thir