Strata Support Consultant

Opportunity to work with Australia's industry leader in property services.
- Amazing benefits including birthday leave each year
- Working as part of a team lead by on of PICA's award-winning managers.

**About us**
PICA Group is a unique network of industry specialist businesses that deal in strata and facilities management, property development, debt recovery and legal services. We enhance Australia’s community living by caring for one of our customer’s most valuable assets, their investment, and their home.
- **Support and Training - **We are committed to offering support and training to all PICA Peeps to ensure your success and career development.
- **A Day Off - **On your birthday because you deserve it
- **Giving Back - **A dedicated “Giving Back” supporting your favourite charitable events.
- **Benefits**:

- Paid parental leave, discounted health insurance, hospital excess coverage, discounted fitness memberships, and study leave, to name a few.

**About the role**
We are on the lookout for a
**Strata Support Consultant **to join our
**Strata Support **team in

**Objectives**:

- Ensuring mail is distributed to the most appropriate area.
- Accurate electronic filing of documents.
- Facilitating searches of books and records by owners or external agents.
- Provide excellent customer service by being informative, courteous and professional to all internal and external clients.
- Face to face customer service.
- Confidently manage customer expectations.
- Ensure that good customer relations are maintained, and customer complaints are resolved fairly and effectively, and in accordance with PICA’s procedures and body corporate / strata legislation.
- Meet or exceed Service Level Agreement (SLAs) for position.
- Ensure all data is entered into our systems in an accurate and timely manner.
- Where required, actively assist in and undertake the training of colleagues.
- Other administration duties as assigned.

**What makes you stand out from the rest?**
- Ideally, you have at least one year of customer service experience in a professional services industry such as insurance, financial services, real estate, etc.
- You have a passion for providing excellent customer service.
- This role requires a high level of attention to detail, a good grasp of basic math, the ability to multi-task, a sound understanding (or ability to learn) of the levy process, and a high level of resilience.
- Cert III level education is preferred but not required.
- You’re known for your exceptional data entry and document administration skills.
- You’re a natural communicator and always ensure that stakeholders are informed.
- You tend to identify problems quickly, understand the customer service workflow, and focus on solutions.
- You make effective use of multiple technology systems and software. (Contact centre software, CRM, Outlook, Excel, Word, etc.)

**Life at PICA Group**
We asked our people what made working at PICA special, and they highlighted that we offer a sense of
**Belonging**, we have
**Flexible** ways of working, we’re
**Making a Difference** every day, your career journey provides
**Challenge** and
**Growth**, and you’ll enjoy our PICA
**Perks**.

**How to apply**
We want the best to apply At PICA Group, we embrace diversity and foster an inclusive environment so as to enhance community living for all. You must have the right to live and work in this location to be considered for this opportunity.

**It is PICA Group’s policy not to accept speculative CV’s from Agencies unless the role has been released directly to the agency. Should we require assistance from agencies on any roles, a talent acquisition team member will contact agencies directly.