contact centre representative

2 weeks ago

Sydney, New South Wales, Australia Fergusons Toyota Full time $45,000 - $65,000 per year

  • Are you looking for your next exciting challenge?

  • Do you pride yourself in exceptional customer service?

  • Are you a passionate individual who strives to provide quality customer service to the consumer and end users?

Then we have an exciting new opportunity for you working for a forward thinking automotive dealership that values their people and provides training and support. Always looking on how we can do better and improve on our day to day process.

Your role will be based in Belmore and you will be handling customer enquiries and bookings for service, also some sales management. Customer experience and contact centre experience would be a plus but not essential. A good customer experience background with great communication is a must. The role is full time based on the candidate and work requirements but must be able to work Mon - Fri between 7.30am - 5pm.

The Role:-


• Answering inbound calls and making outbound calls to service and sales 

•Providing correspondence between customer & dealer staff

•Managing customer service bookings.

•Utilising & maintain customer records within our CRM Database

•Providing 100% customer service

Essential Criteria:-

  • Experience supporting a culture of customer service
  • Excellent communication skills
  • Ability to identify and respond quickly to customer needs
  • Be well versed in Microsoft systems and basic PC operation
  • Must be available to work Monday to Friday between 7.30am to 5pm

Desirable Criteria:-

  • Contact Centre Experience - Outbound & Inbound calling
  • Multilingual  - Chinese, Mandarin, Cantonese Speaking a plus
  • Customer Experience - hospitality background

Contact James O'Brien at Fergusons Toyota via email

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