Desktop Lead

**The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.**

At **NRI Australia & New Zealand**, we partner with our clients to deliver cutting-edge digital solutions, from **business strategy and consulting to infrastructure and managed IT services**. Backed by a **global presence**, we operate with local decision-making authority, ensuring that our technology solutions are innovative, effective, and aligned with business outcomes.

We’re seeking an **Desktop / EUC Lead** to provide advanced technical support and platform expertise for a key customer site in Brisbane CBD.
You’ll be the **go-to person for Microsoft 365, Intune, and VMware AirWatch**, acting as the escalation point for two EUC Engineers on site. This is a **hands-on role** focused on delivering high-quality end-user computing services, not a people management position.
You’ll also participate in a rotating on-call roster (1 week in 3).
What you’ll do
- Provide advanced support and configuration for **M365, Intune, and AirWatch**.
- Act as **technical escalation point** for complex EUC issues.
- Work onsite with the customer to deliver a consistent and secure EUC environment.
- Assist in solution design and improvements to the EUC platform.
- Participate in a 1-in-3 on-call roster.

What we’re looking for
- Strong experience with **Microsoft 365 and Intune**.
- Knowledge of **VMware AirWatch / Workspace ONE**.
- Previous exposure to escalation or SME responsibilities in an EUC team.
- Hands-on engineer who enjoys solving problems and improving platforms.
- Able to work **onsite in Brisbane CBD** and participate in the on-call roster.

Why join us?
- Exciting time to join as we deliver a **brand-new contract**.
- Hands-on, technical ownership — **no people management overhead**.
- Be part of a growing business and a supportive on-site team.

**WHAT’S IN IT FOR YOU?**

**In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.**
- Diverse and challenging project work
- Flexible public holiday benefits and option to purchase up to 2 additional weeks leave per year
- Training and development opportunities
- Salary sacrifice, motor and novated leases
- Committed health & wellbeing plan including Employee Assistance Program
- 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service
- Corporate partnerships

**DIVERSITY & INCLUSION**
**We value our collaborative culture and work together to support a variety of community organisations and social issues.**

**_Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow._**

**_We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond._**

**_We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers._**

**_Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI_