Desktop Lead

The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.

At NRI Australia & New Zealand, we partner with our clients to deliver cutting-edge digital solutions, from business strategy and consulting to infrastructure and managed IT services. Backed by a global presence, we operate with local decision-making authority, ensuring that our technology solutions are innovative, effective, and aligned with business outcomes.

We're seeking an Desktop / EUC Lead to provide advanced technical support and platform expertise for a key customer site in Brisbane CBD.

You'll be the go-to person for Microsoft 365, Intune, and VMware AirWatch, acting as the escalation point for two EUC Engineers on site. This is a hands-on role focused on delivering high-quality end-user computing services, not a people management position.

You'll also participate in a rotating on-call roster (1 week in 3).

What you'll do

• Provide advanced support and configuration for M365, Intune, and AirWatch.
• Act as technical escalation point for complex EUC issues.
• Work onsite with the customer to deliver a consistent and secure EUC environment.
• Assist in solution design and improvements to the EUC platform.
• Participate in a 1-in-3 on-call roster.

What we're looking for

• Strong experience with Microsoft 365 and Intune.
• Knowledge of VMware AirWatch / Workspace ONE.
• Previous exposure to escalation or SME responsibilities in an EUC team.
• Hands-on engineer who enjoys solving problems and improving platforms.
• Able to work onsite in Brisbane CBD and participate in the on-call roster.

Why join us?

• Exciting time to join as we deliver a brand-new contract.
• Hands-on, technical ownership — no people management overhead.
• Be part of a growing business and a supportive on-site team.

WHAT'S IN IT FOR YOU?

In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you'll be rewarded with a career changing experience only consulting can provide.

• Diverse and challenging project work
• Flexible public holiday benefits and option to purchase up to 2 additional weeks leave per year
• Training and development opportunities
• Salary sacrifice, motor and novated leases
• Committed health & wellbeing plan including Employee Assistance Program
• 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service
• Corporate partnerships

DIVERSITY & INCLUSION

We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.

We value our collaborative culture and work together to support a variety of community organisations and social issues.

Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you're always ahead of tomorrow.

We're that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success – across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We're backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we're powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time. You've found yours with NRI

If you're an experienced Infrastructure Architect with a passion for secure, high-impact IT solutions, apply now to be part of our dedicated team.