Office Manager

2 weeks ago

Sydney Kingsford Smith Airport, Australia dnata Full time

As part of our growth and continued commitment to excellence, we are seeking a dynamic and experienced Office Manager to join our Cargo team at our Link Road Mascot office.

**A day in the life**:
The **Office Manager** is responsible for the end-to-end management of dnata Cargo Operations, ensuring an efficient and customer-centric service that meets and exceeds our clients' expectations.

This role will require you to manage complex, multi-faceted business challenges and competing stakeholder priorities. As a leader, you'll drive performance, promote a safety culture and lead the delivery of service excellence within a highly regulated environment.

**Primary Duties and Responsibilities**:

- Lead and manage all aspects of office operations, ensuring the coordination and smooth running of all office work areas.
- Develop, implement and monitor business processes and standard operating procedures to ensure compliance with industry standards, legislation and dnata policies.
- Manage and develop a high-performing team, providing coaching, mentoring and feedback to drive service excellence.
- Foster strong relationships with key stakeholders and clients, ensuring their needs and expectations are met.
- Oversee rostering, budgeting and resource allocation to ensure the efficient delivery of services.
- Develop quality metrics and reporting to identify critical business issues and areas for improvement.
- Lead safety initiatives to maintain a positive safety culture and ensure compliance with health and safety policies.
- Ensure all customer KPIs are met and quality targets are achieved.
- Assist in audits and compliance reviews, supporting the Cargo Operations Manager in implementing corrective actions.

**To be successful in the role**:

- Extensive leadership experience in a customer-focused role with the ability to drive a service culture.
- Proven ability to build and maintain relationships with internal and external stakeholders.
- Experience working in highly regulated industries with a strong understanding of compliance and safety standards.
- Excellent communication skills, both written and oral with the ability to present confidently and clearly.
- Strong business acumen with experience in financial and budget management.
- In-depth knowledge of cargo operations and industry regulations including experience with systems like Hermes Cargo Operating system (preferred).
- Proactive, solution-oriented mindset with the ability to lead teams through challenges and change.

If you’re passionate about service excellence, operational efficiency, and making a difference in the aviation industry, then **dnata** is the place for you.

**Applications close**: 5 January 2025

We are an Equal Opportunity Employer which values diversity and inclusion. We encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds, and all ages. We also have a strong focus on gender balance within the organisation and encourage women to apply.

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