Passenger Services Training Officer

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 340 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

**Role Purpose**

Provide employees with the required knowledge and skillset for the Passenger Services Operations, as well as supporting employees' development.

**What you will be doing**
- Coordinate and conduct induction training for new employees, emphasising safety, security, work health and safety, customer service standards, check-in requirements and all CSO functional requirements.
- To control and coordinate record-keeping of all training data & re-certification dates, ensuring that staff maintain validity of certification & compliance standards are met.
- Conduct airline specific training as required.
- Responsible for overseeing assessments & performance standards, production & update of training manuals / materials / training courses & programs.
- Assist in the evaluation of staff progress, performance & development and the compilation of performance statistics whilst identifying staff training requirements.
- Maintain a strong safety culture within the workforce, driving OH&S & security awareness & compliance.
- To control & co-ordinate company quality assurance documentation, including the compilation & writing of if required, and to undertake
- Undertake other operational and general duties in accordance with the requirements of the business.
- Work down as directed.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

**Safety, Security, WellBeing and Compliance**:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

**What we are looking for**
- Sound computer and word processing skills to produce or update training manuals; create and update spreadsheets and maintain training records
- Ability to demonstrate good communication skills, both verbal and written
- Ability to demonstrate excellent organisational skills and the ability to multi task
- Previous training experience will be an advantage although access to achieve the ‘Train the Trainer' qualification will be provided
- Sound knowledge of Menzies' operations is desirable
- Initiative and proven ability to work with mínimal supervision
- Ability to work under pressure and meet deadlines.
- A high degree of expertise in multiple carrier DCS systems and general Operational procedures.
- Effective coaching and performance management skills.
- An ability to lead by example.
- An ability to prioritise & manage a concentrated workload.

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application Instructions