Retail Duty Supervisor

Introduction:

- **Do you have the Magic in you to create memorable experiences all for the love of fun?**:

- ** Do you wish to cast a spell of laughter and enjoyment to the people around you?**:

- ** Want to join a team that creates smiles and memories globally on a daily basis?**:

- ** Do you have an interest (or a LOVE) for all things LEGO?**

**Sounds like you may have what it takes to join us at LEGOLAND Discovery Centre Melbourne as our Retail Duty Supervisor**

This role is an **onsite role** as a **Full-time **position.

**What do you do in this role, you ask? Ah yes, great question**

Reporting to the Retail Manager, the Retail Duty Supervisor will play a pivotal role in ensuring the smooth operation of the LEGOLAND ® Discovery Centre Melbourne Retail store. You will work closely with the Supervisory and Management team to create, implement, and drive operational strategies to exceed guest’s expectations and KPI targets. This will require outstanding service to all guests in a fast-paced environment, whilst ensuring all back-of-house duties such as visual merchandising and stocktaking are completed timely and efficiently.

So, what are some things you may be doing in a day?
- Ensuring accuracy during purchases and transactions.
- Creating rosters in accordance with set budget.
- Ensuring daily cleaning and organisational tasks are completed fully and on time.
- Leading team engagement and training.
- Ordering and receipting stock.
- Carry out Duty Supervisor shifts (where applicable).
- Ensuring Profit Protection policies and procedures are adhered to by all levels of staff.
- Leading and coaching the amazing frontline team to deliver excellent guest interaction and service with a “guest obsessed” mindset.
- Working with key stakeholders to ensure the Retail Store is running clean and efficiently.

**About Us**

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlin’s Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

What you'll bring to the team:
Qualifications & Experience:
**Think that sounds like ‘Everything Is AWESOME’? Great Here are somethings we think you might need**:
To shine in any of our roles, a passion for LEGO, Guests and GREAT customer service is essentialeven more of a bonus is if you are as LEGO-obsessed as us Other criteria include:

- 1-2 years’ experience in a role leading a team.
- Experience working in the guest services, Retail, or similar industry.
- Experience in customer service with a focus on effective conflict resolution.
- Proven ability to multi-task.
- Desire to work in a fast-paced environment.
- A fun and positive approach to your work.
- Cash handling experience is a positive.
- Experience in POS systems in a ticketing or retail setting advantageous.
- The ability to work a roster which may include weekends, school holidays, and/or public holidays - we are a kids attraction after all

So, if you are vibrant and enthusiastic about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you

**Benefits**:

- A staff LEGO discount in our LEGO retail store + plus access to staff promotions and sales.
- Corporate benefits including free access to all our Merlin Entertainments attractions worldwide.
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions.
- Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about.
- Being part of a business built on fun.

Pay Range: Competitive