Level 1 Help Desk Support

2 weeks ago

Melbourne, Australia MACRO Recruitment Full time

A full-time 14 month contract role within one of the World's largest sporting governing bodies based in their Sydney office. For a Service Desk or Help Desk Analyst interested in providing high-quality desktop and level 1 help desk support to internal staff of large company.
- Minimum 3 years? experience in a similar role
- Salary guide: $$$ based on experience
- Sydney office

**A normal day includes**:

- Promoting "Customer First" approach with all interactions
- Resolving support problems by providing telephone-based, in-person, hands-on and/or remote support (incident management).
- Office administration within Office 365 and SharePoint Online.
- Assistance in maintaining registers of office technology equipment and software licences.
- Classification and, maintenance of log records for all issues, requests and changes, track until resolution
- Proactive build and maintaining relationships with internal and external suppliers of services.
- Other activities and projects as determined by the needs of the organisation identified by the Service Delivery Manager.

**Your next employer's **aim is to improve the experience of over 1.1 billion people watching the World's largest sporting events, by delivering innovative solutions across all operational areas. Working in this organisation is more than a job. It is a calling to create a better world through the power of football.

As part of the family, you will be working with highly motivated colleagues within a dynamic and diverse team.

**You will need**
- Minimum 3 years? experience in a similar role within a complex organisation
- Demonstrated experience using MS Office Suite of products including Word, Excel and PowerPoint at an Advanced level
- Office 365 and SharePoint Online administration experience

Please call Jack on (03) 9573 1507 for more information.

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