Workplace Customer Enablement Lead

ASIC is seeking a full time Workplace Customer Enablement Lead to join their Information Technology team
- Opportunity to lead our digital enablement activities, focused on driving the digital customer experience
- Permanent position based in Melbourne

A future with ASIC means that your work will contribute to ASIC's vision for a fair, strong and efficient financial system for all Australians. We value what you will bring. We value those with sharp, analytical minds and are open to challenging the way things are done.

The team

Information Technology Services provides a wide range of IT facilities and support services to ASIC. Digital Workplace Services (DWS) is part of the larger IT services team. We have embarked on a major digital transformation journey which will make ASIC a 'best in class' regulator supporting the Australian financial markets. We are undertaking major technology projects that will transform our business and continue our significant technology transformation in a number of areas such as modern digital workplace, mobility, security and cloud, with an increased focus on data sharing, analytics and automation.

The role
- Lead our digital enablement activities focused on driving the digital customer experience, with successful adoption of our digital workplace services by ASIC staff for improved collaboration and productivity
- Work with the Workplace Services Digital Enablement Manager to support execution of our digital enablement strategy, part of the overarching digital workplaces services strategy
- Work with the Senior Manager End User Technology and the Digital workplace Engineering manager to ensure alignment to the overarching Digital Workplace services strategy.
- Create dashboards which measures successful adoption of digital workplace services
- Work with Service Desk and End User operations team to identify opportunities for improving and enhancing our services and collaborate with the engineering team to implement the improvements
- Engage with various business teams in ASIC to showcase digital workplace services and create bi-directional voice of customer channels
- Coordinate and facilitate the required activities to manage the release of new digital workplace services products or enhancement to existing products
- Create and foster champions network as well as communities to scale our services through those channels and promote self-sufficiency and self-service through education.
- Monitoring industry developments and identifying opportunities for improvement to ASIC's Modern Workplace environment.
- Define enablement processes to conduct live event town halls and other important hybrid Video Conferencing (VC) meetings across the nation with a continuous improvement mindset
- Where required assist in a white glove fashion for large scale meetings utilising ASIC technology
- Provide education and training to ASIC VIP network on utilising modern VC platforms and work with DWS engineering team on technology improvements or technical support

About you
- Be inquisitive, curious and possess the ability to learn new areas quickly and effectively
- Minimum 3 years' experience in a technical customer success manager or specialist role
- Proven track record in delivering and promoting successful adoption of M365 services
- Organisation change management certification and experience preferred (e.g. Prosci change management framework) preferred
- Analytical thinking and good problem-solving skills,
- M365 certifications preferred
- Working knowledge of Microsoft PowerBI, Power Automate and virtual agents with coding skills is preferred
- Demonstrated ability to produce consistently good results in a complex environment,
- Advanced written and oral communication skills
- Ability to creatively develop content and effectively present information to different target audiences both verbally and in writing
- Experience in operating in an agile framework and priorities multiple initiatives with flexibility to adjust to changing demands of the role and the business
- Ability to work independently and with limited supervision and be accountable for outcomes.
- A tertiary qualification in Information Technology or Organisational behaviour is desirable.

About ASIC
ASIC is Australia's corporate, markets, financial services and consumer credit regulator. Our vision is for a fair, strong and efficient financial system for all Australians.
A future with ASIC means that your work will contribute to achieving ASIC's vision.
ASIC is an equal opportunity employer seeking people who want to make a difference. ASIC is committed to a diverse and inclusive workplace where the very best talent in Australia chooses to work. Applications from people of all ages, cultural backgrounds, abilities, LGBTIQ+ identity, and people of Aboriginal and Torres Strait Islander decent are encouraged to apply.
To work with us, you need to be an Australian citizen, and be prepared to complete an ASIC Suitability and Baseli