Field Operations Manager

4 days ago

Melbourne, Australia CoAct Full time

**Introduction**:
If you're up for a dynamic and rewarding challenge, this role is tailor-made for you As our Field Operations Manager, you'll tackle a variety of tasks each day, leading and managing a team to make a real difference.

Busy at Work, the Apprenticeship Community is a national collective of Australian Apprenticeship Support Network (AASN) providers, with over 40 years of experience in connecting employers and apprentices. We offer advice and tailored support for apprentices, trainees, and businesses to support successful careers and skilled, productive workplaces.

**Description**:
What Awaits You

As our Field Operations Manager for the AASS program, you'll be at the forefront of ensuring the company exceeds contractual and statutory requirements while driving growth and maintaining exceptional customer service.

Your role will be dynamic and diverse, with responsibilities including:
Leading and motivating the AFO and Admin team to achieve their objectives
Facilitating effective communication within the team and ensuring information flow
Developing and implementing sales strategies with senior management
Achieving or surpassing Training Contract Commencement KPIs
Stay up-to-date and ensure compliance with all Australian Apprenticeship guidelines
Providing quality reporting for internal and external stakeholders
Collaborate with the Senior AFO to drive sales performance
Ensuring a seamless sign-up experience for our clients with a focus on customer service

**Skills and Experiences**:
What We’re Looking For

Strong written and verbal communication
Comfortable delivering presentations to large audiences
Desire to work within a client service organisation
Ethical compliance with AA requirements and client expectations
Self-motivated

Value-Added Experience

Proficient in strategic, operational, and management roles across various sectors
Skilled in business analysis and performance improvement
Familiarity with financial drivers for business growth
Background in apprenticeships, VET, or employment services

What we can offer?

Full-time contract until June 30, 2026
**Tools of Trade**: training, vehicle allowance, laptop, and phone
Flexible working arrangements
Competitive Salary packaging (save on tax)
Home office set up allowance
Mobile, health and wellbeing allowance
Additional wellbeing leave (extra 13 days on top of your annual and personal leave)
Corporate health insurance discounts
Employer of Choice in The Australian Business Awards 2021

Your Next Steps

At CoAct, diversity and inclusivity are core values. We believe in equal opportunities for all and welcome qualified applicants from diverse backgrounds, including race, religion, gender identity, sexual orientation, disability, and age.

All successful applicants will be required to complete criminal history verification and may be required to undergo a working with children check.

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