Head of Workplace

3 days ago


Melbourne, Australia NAB Full time

Head of Workplace
- Job number: 797318
- Primary position location: Victoria Street, VIC- Melbourne CBD, VIC, Australia
- Category: Property & Procurement
- Work type: Permanent Full time
- Opening at: Dec 6 2024 at 06:00 AEDT
- Closing at: Dec 19 2024 at 23:55 AEDT

We’re seeking a **Head of Workplace**to lead our workplace strategy and service delivery across a geographically dispersed portfolio. With a team of +70 dedicated professionals, this is your opportunity to drive transformation, foster a customer-centric culture, and deliver solutions that enhance colleague engagement, well-being, and productivity.

**Job summary**

In this role, you’ll report directly to the Executive, Property Operations, overseeing workplace services across 11 corporate locations. From shaping workplace strategy to building trusted partnerships, and mentoring a high-performing team, you’ll ensure our spaces and services support our company’s evolution.

**What You’ll Do**:

- Develop and execute workplace strategies that align with organisational goals, ensuring our spaces meet current and future needs.
- Lead, mentor and inspire a geographically dispersed team of Workplace Managers to foster a culture of customer centricity and service excellence.
- Oversee the management and delivery of workplace services:

- Executive and Board Services
- Front of House Concierge Services
- Events and Hospitality Management
- Visitor Management
- On-site Support Services
- Catering, Kitchen and Utility Services
- Carparking, End of Trip Facilities and Mail Services
- Collaborate with senior leaders, building management, and service providers to deliver best-in-class workplace solutions.
- Shape and implement a forward-thing workplace strategies, ensuring alignment with organisational goals and evolving workplace trends.
- Be an approachable leader, advocating for your team and ensuring consistency in service delivery across all sites.
- Stay ahead of market trends, leveraging your industry insights to evolve workplace strategies, services and experiences.

**What you'll bring**
- Proven leadership experience (at least 10 years) managing large, customer-focused operational teams with a track record of motivating and engaging geographically dispersed teams.
- A natural people person who can forge trusted relationships across the organisation.
- A proactive leader who is well-connected in the market, leveraging industry insights and trends to drive commercial acumen in workplace operations.
- A solid understanding of customer experience metrics and workplace performance measures, with the ability to validate successes and identify opportunities for improvement.
- You are approachable, engaging and champion the success of your team, fostering a workplace culture of collaboration, customer service and growth.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB



  • Melbourne, Victoria, Australia VLine Full time

    Business Unit:**Diversity,Inclusion & Wellness**- Function:**Corporate Affairs**- Job Code:**704906****Head of Workplace Culture & Resilience**- Drive a positive, resilient workplace culture.- Develop and implement policies, initiatives and support systems to boost employee well-being and resilience.- Hybrid opportunity (3 days per week in office, Melbourne...


  • Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD We’re seeking a **Head of Workplace **to lead our workplace strategy and service delivery across a geographically dispersed portfolio. With a team of +70 dedicated professionals, this is your opportunity to drive transformation, foster a customer-centric culture, and deliver solutions that...


  • Melbourne, Victoria, Australia Nab - National Australia Bank Full time

    **Work type**: Permanent Full time**Region**: VIC- Melbourne CBDWe're seeking a **Head of Workplace **to lead our workplace strategy and service delivery across a geographically dispersed portfolio. With a team of +70 dedicated professionals, this is your opportunity to drive transformation, foster a customer-centric culture, and deliver solutions that...


  • Melbourne, Victoria, Australia Victorian Chamber Of Commerce And Industry Full time

    **Work options**: Hybrid- Great career opportunity to begin, or build upon your Workplace Relations experience- Join a supportive, high performing team- CBD Head office, however hybrid and regional working options availableAbout usWe are the most influential, independent business body in Victoria with over 100,000 members and customers. Our members choose us...


  • Melbourne, Australia Davidson Group Services Full time

    12-month maximum term contract - Key role to enable positive change and industry betterment - Public sector / Blue collar experience will be highly regarded V/Line, as a brand, has provided public transport services to regional Victoria for over 30 years. Each week, V/Line schedules more than 2,000 train services between Melbourne and regional Victoria. As...


  • Melbourne, Australia Victorian Chamber of Commerce and Industry Full time

    **Work options**: Hybrid - Great career opportunity to begin, or build upon your Workplace Relations experience - Join a supportive, high performing team - CBD Head office, however hybrid working options available **About us** We are the most influential, independent business body in Victoria with a strong network of over 100,000 small, medium, and large...


  • Melbourne City Centre, Australia Department of Transport Full time

    About the Opportunity Reporting to the Head of People and Culture, you will be responsible for the management of the Workplace Relations team, providing high level strategic and authoritative advice on complex and sensitive issues to senior management. This position will play a key role in identifying emerging workplace relations risks, actively and...


  • Melbourne, Australia Victorian Chamber of Commerce and Industry Full time

    Fantastic career opportunity to utilise your Workplace Relations experience - CBD Head office, hybrid working environment - Supervise a small group of high performing consultants **About us** We are the most influential, independent business body in Victoria with over 65,000 members and customers. Our members choose us because we’re trusted experts in...

  • Head of It

    7 days ago


    Melbourne, Australia iterate Full time

    Brand new role within the business - Hybrid role looking after a wide array of IT resources - Paying up to $180,000 + super + bonus + LTI One of our clients in the hospitality industry is hiring a brand new leadership role into their business, a Head of IT. As the new Head of IT, you will sit on the SLT heading up a small IT team of one of the biggest...

  • Head Of Department

    1 week ago


    Melbourne, Victoria, Australia Department Of Education Qld Full time

    Woodridge State High School is seeking a dynamic and innovative leader for the role of Head of Department – Student Performance, leading our focus on student performance, empowerment, and culture. We believe all students can learn with the right support and time, guided by our vision: Empowered, Resilient... World Changing Our passionate staff drive...