HR Learning Operations Consultant

**Deliver the essential operational learning activities to support Suncorp meeting regulatory and code obligations.**
- **Drive efficiency and work collaboratively with the partners to maintain an efficient operations delivery**:

- **12-month contract role, flexible location Brisbane, Newcastle, Sydney, Melbourne or Adelaide.**

An exciting opportunity for a Learning Consultant within the Group Learning & Governance team has become available. The successful applicant will have strong process knowledge and a continuous improvement mindset. Reporting to the Learning Leader - Regulatory Compliance, you will deliver the key enablement activity and execution of complex operational learning activities such as maintaining allocation rules, validating Partner activities, and supporting escalations. You’ll join an agile learning team who are passionate about their team culture, driving improvements in learning operations and governance and you will be afforded autonomy in your work.

**What you’ll do**
- Enable Tier 0 (self-service) and Tier 1 (Learning Partner) transactional learning activity consistent with established standards.
- Support query management in line with tiered service delivery model and SLAs by providing advice to clients for simple matters and consulting with others for more complex matters.
- Use Service Now to track and record all transactions
- Manage Standard Operating Procedure (SOP) review cycle, updates and new processes.
- Work collaboratively with the partner (Genpact) to maintain/optimise operational learning delivery
- Support and embed the agreed learning frameworks building consistency across the team
- Support P&C Systems with SME input, impact analysis and user acceptance testing as required
- Identify trends and areas for continuous improvement in self-help tools (and Tier 0).
- Maintain existing OLS Support SharePoint pages and associated Learning resources to enable self-service.
- Identify opportunities and offer recommendations to streamline and simplify existing processes, procedures and templates.

**What you’ll bring**
- 2-3 years’ experience in HR/learning/client facing operations
- Demonstrated experience in handling matters independently or with limited guidance
- Demonstrated ability to solve complex business problems through root cause analysis and identifying/implementing appropriate solutions
- Strong process knowledge and continuous improvement mindset
- Excellent interpersonal, written, and verbal communication skills

**What we can offer**
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited
- paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated
- employee council.
- We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)

**About Suncorp Group**

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
- The health and safety of our people, customers and communities is our number one priority. This means that we require all of our new employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumst