Claims + Payments Assistant

Are you someone who wants to make a difference in people's lives?

Working alongside our Accounting, Financial Planning and Legal teams, we are on the hunt for **two** **NDIS Plan Management Claims and Payments Assistants** to join our highly skilled, knowledgeable, collaborative and supporting NDIS Plan Management team.

Working from our spacious, open-plan, light-filled and newly refurbished office in the Federal Mills Business Precinct, you will find yourself at home surrounded by luscious indoor greenery, forward-thinking team members and real people from real walks of life.

Joining our growing NDIS Plan Management team, these **two positions** are full-time and part-time for dynamic, person-centred people who are committed to making a difference. They will be wizards in efficient and accurate processing of provider claims and client reimbursements.

**About you**

We don't want _just_ another person to add to the ‘staff’. We want a **team**member, someone who is looking for a workplace to call home. To truly succeed in this role, you must be enthusiastic, driven, self-motivated, thrive when working as a team, have initiative and be meticulous. Most of all, we are looking for someone who has a ‘yes, can do and willing to learn’ attitude.

So, what does a typical day in the life of an NDIS Plan Management Claims and Payments Assistant look like? While we can guarantee no two days will be the same, this could be you
- Accurate and efficient daily processing of incoming provider invoices and claims and client reimbursements in compliance with NDIS Legislation, the NDIS Pricing arrangements and Price Limits, the NDIS operational guidelines _and_ requirements as stated by the NDIS Quality and Safeguards Commission, and the CPM nominated timeframe.
- Liaise with providers to resolve any invoice discrepancies;
- Liaise with providers to guide on compliance with NDIS requirements;
- Ensure quality record keeping and capturing of relevant information;
- Maintain current knowledge of NDIA, NDIS and the disability sector; and
- Actively participate in business growth targets and stakeholders' satisfaction.

**Key Selection Criteria**

Demonstrated:

- Experience and high-level skills in accurate and efficient accounts payable processes;
- Experienced in the use of CRM and financial software platforms;
- Understanding and commitment to person-centred support and service to people with disability;
- Proven ability to identify, prioritise and manage multiple tasks and conflicting deadlines;
- Experience in delivering high quality outcomes through relationship management and high-volume interactions;
- Excellent interpersonal, verbal and written communication skills;
- Valid NDIS Worker Screening Check;
- Valid Victorian Working with Children Check (Employee);
- Satisfactory Police Check;
- Satisfactory Bankruptcy Check; and
- Rights to work in Australia.

**Extra desirable requirements would look like ** Acceptance of the Canny ethos “all people, all walks of life” and a determination to treat all people who interact with our office, in any capacity, with great respect in line with our ethos.
- Qualifications in bookkeeping or accounting;
- Working knowledge and understanding of the _NDIS Pricing Arrangements and Price Limits_ and associated NDIA and NDIS Quality and Safeguards Commission information and documentation;
- Ability to work well with all team members, inclusive of all personalities, in line with our Canny Culture;
- Contribute to the maintenance of effective communication channels;
- Identify and communicate to your manager, any issues that will improve service quality;
- Willingness to participate in the development and implementation of any new programs or projects; and
- Self-motivation to continually update skills and knowledge by participating in training and education and reading professional publications.

**What is our point of difference?**

We are a family-owned business that has been operating for over 60 years, helping our clients from near and far.

We are passionate about the community we work and live in and actively support our clients and local businesses.

We celebrate personal growth, thrive on learning, and we embrace diversity and inclusion in our constantly evolving team.

**Salary + Applying**

Salary will be paid commensurate with experience, however, and indicative commencement range would be: $61,690 - $66,097.

To be considered for this position, please ensure **both** a cover letter and resume are supplied.

Applications close**:29th March 2024.**

Pay: $61,690.00 - $66,097.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 29/03/2025