Member Care Coordinator

2 days ago

Greensborough, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**VIC, WaterMarc Banyule - Greensborough 3088**
- Great career paths and development with an entrepreneurial organisation
- Free facility access
- Enjoy a great work / life balance
- Lead a great team in a supportive culture - Full time position

This is a great opportunity for qualified, friendly and skilled Memebr Care Coordinator to join the team and lead our team

**The Role**

The Member Care Coordinator will drive the team to achieve our membership targets and is accountable for monthly marketing and sales strategies including; business development and lead generation, monitoring and maintaining sales processes, retention, member care and overseeing the Guest Experience Officers sales training. In this hands-on role, you will participate in selling memberships to achieve budgeted sales targets and KPIs.

Successful applicants will demonstrate the ability to communicate and interact effectively with students that have a diverse range of ages, abilities, cultures and needs.

Skills & Attributes
- Have a passion for the leisure and fitness industry
- OUTSTANDING selling capability
- Ability to lead, coach and inspire a sales team
- A solid understanding of business needs and processes as pertaining to KPIs, budgets and service standards
- Best in class customer service skills
- Previous experience in a similar position
- Excellent communication, social media and marketing skills
- Working With Children Check (or equivalent) & National Police Check
- National Police Check
- Legally entitled to work in Australia

Key Accountabilities
- Set and achieve new member and growth targets on a daily/weekly/monthly basis
- Conduct tours of the centre/facility as necessary with the outcome to turn a prospective member/guest to an ongoing member of the facility.
- Ensure customer service staff are well trained in sales and closing leads.
- Assist in lead generation through digital and traditional marketing activities
- Provide and action corrective action plans by working closely with the Assistant
- Centre Manager/State Guest Experience Manager

**If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in an aquatics environment, we want to hear from you**

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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