Program Support Officer

2 weeks ago

Parramatta, Australia Transport For NSW Full time

**Program Support Officer (Up to 4 Months Temporary Opportunity)**:

- Organisation/Entity: Transport For NSW
- Job category: Call Centre & Customer Service
- Job location: Parramatta, NSW, AU, 2150
- Job reference number: 101073
- Employment type: Fixed Term Full-Time
- Salary range: $86195.0-$94810.0

**You put people at the heart and take pride in the impact of your work.**

**Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.**

**In this role, you'll**:
Be working as part of a team delivering customer service solutions to participants in nine regulatory programs administered by the Customer Licensing Branch.

This role will see you respond to calls and inbox enquiries and assisting by providing relevant information, documents or redirecting to appropriate units to provide solutions.

You will undertake a range of administrative tasks in addition to responding to customers and ensure that all information is provided effectively, efficiently and in a timely manner in what is a challenging high-volume environment.

Please note this is a Fixed Term full-time role until 30 November 2025.

For more information on this position and business unit, view the role description.

**About you**

Your high level of communication skills both verbal and written formed while performing inbound customer service roles, ideally in a regulatory environment, will see you excel in this role where you will show empathy to customers while resolving their queries.

You're recognised as a proactive enthusiastic team player, skilled at following systems and processes, with the ability to engage well with both internal and external stakeholders.

Your experience in an inbound call centre and high-volume transactional work environment requiring good time management and accuracy will equip you well for this role.

**Who we are**

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

**Join us**

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

**Applications close: 11:59 pm Tuesday 29th July 2025.**

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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