Assistant Program Officer

Division: Homes NSW
- Location: Parramatta, NSW, AU, 2150
- Req ID: 74186

**Assistant Program Officer**

**Location: Parramatta CBD**

**Employment Type: Ongoing - Full Time**

**Salary: $**97,027**:

- $**$107,059**: plus, superannuation and annual leave loading**

**About Us**

Homes NSW, a division of the Department of Communities and Justice (DCJ), plays a pivotal role in supporting approximately 800,000 individuals annually, extending its reach to an additional one million people through community-based programs. Our mission is to foster empowering environments where individuals can lead fulfilling lives and achieve their full potential within inclusive communities. In pursuit of this vision, we engage in strategic collaborations with government, non-government, and community stakeholders to support children, adults, families, and communities. Our efforts are geared towards transforming lives and unlocking potential by focusing on eliminating disadvantages rather than merely managing them.

The Housing Programs and Performance Team is part of the Housing Programs and Partnerships directorate. The team works with community housing providers and housing support services alongside other Homes NSW and DCJ business units. This collaboration ensures an integration of program development, planning, service design, and implementation. Our primary goal is to align properties and programs with the housing and support needs of tenants and services, ensuring a tailored and effective housing solution.

**Your role**

As part of the Housing Programs and Performance Team your role involves direct engagement with community housing providers, supported housing services, and various Homes NSW and DCJ business units, focusing on the design, implementation, monitoring, and management of community housing programs, tenancies and properties.

**What you’ll do**
- Supporting the management of Refuge Maintenance Program to deliver responsive, planned, and structural maintenance programs, including disability modifications and fire safety upgrades, ensuring all housing assets meet regulatory asset criteria.
- Assessing maintenance requests by reviewing the scope of works and comparing contractor quotations.
- Ensuring decisions are guided by cost-effectiveness, quality outcomes, and overall value for money.
- Supporting the preparation, monitoring, and updating of contracts.
- Monitoring community housing providers’ performance and compliance with contractual obligations and performance standards.

**What we’re looking for**
- A demonstrated ability to establish and maintain positive working relationships with a diverse range of key external and internal stakeholders, service providers and contractors.
- Sound written and verbal communication skills.
- Sound program management practices and a good attention to detail.
- A capacity to respond to high work volumes within tight timeframes.
- An ability to work autonomously and within a larger team and able to manage multiple competing priorities.
- A working knowledge of MS Office Suite of products and TRIM Records Management.
- Tertiary qualifications and/or demonstrated equivalent industry or professional experience in relevant area.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- Targeted Question 1: Describe a time when you worked on a project or program outlining the steps you used to plan the project/program to achieve its deliverables. What were some of the challenges you faced in the planning process and how were these overcome?
- Targeted Question 2: Provide an example of your experience collaborating with a range of stakeholders. Describe the methods you used to collaborate and what was the outcome?

**Applications close** Sunday 27 April 2025 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, expe